Revit Sync fail

[Quad-IT]

Hello everyone,
I keep running into the same issue recently—every time I try to sync the model, it gets stuck at "Reload latest" and doesn’t progress. No matter how long I wait, it just stays like that. In the end, I have to force-close Revit to get it working again. Additionally, if I reopen Revit and choose to restore the auto-saved file, I still can’t sync the model. Eventually, I have to discard all the changes I made and reopen an earlier version of the model synced to ACC to continue working.

Has anyone encountered a similar situation? Does anyone know how to avoid this problem in the future?
Thank you!

[edwin.prakoso · Accepted solution]

Have you tried the steps in this KB?
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/The-synchronizatio...

[lauri_barnhart]

Hello, @Quad-IT,

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Lauri | Community Manager