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Revit occasionally stops accepting mouse button input

16 ANTWORTEN 16
Antworten
Nachricht 1 von 17
JADAstudio
3166 Aufrufe, 16 Antworten

Revit occasionally stops accepting mouse button input

Revit 2018, Windows 10, both up-to-date.

 

Occasionally, usually after I've left my desk for 20 minutes or more, Revit will stop accepting mouse input. I can still use the ALT key with keyboard shortcuts to get into all of the menus but nothing I do with the mouse will register any input whatsoever. The pointer moves but there are no mouseover highlights, nothing on left click, middle click/drag, or right click. I can switch to other apps and use the mouse normally but when I switch back to Revit the mouse buttons go dead again. Revit is the only app that exhibits this behavior; Everything else works fine.

 

I'm not running any kind of mouse "software".

 

I usually have to use the ALT key shortcuts to sync and exit Revit, restart, then everything works again.

 

Any thoughts about how I can fix / avoid this?

16 ANTWORTEN 16
Nachricht 2 von 17
RobDraw
als Antwort auf: JADAstudio

I've been seeing similar behavior in 2017 and 2018 occasionally. I was thinking it was the inadequate machine that I'm working on.


Rob

Drafting is a breeze and Revit doesn't always work the way you think it should.
Nachricht 3 von 17
Anonymous
als Antwort auf: RobDraw

Ditto....chalked it up to my machine being 5 years old....

Nachricht 4 von 17
RobDraw
als Antwort auf: Anonymous

Hmmm... it sounds like something might be amiss.


Rob

Drafting is a breeze and Revit doesn't always work the way you think it should.
Nachricht 5 von 17
Scott.MacKenzie
als Antwort auf: JADAstudio

Recently Revit 2019 & 2020 will ignor cursor input after I do a sync with central.  I can use keyboard input with the Alt key to get access to the menu.  I can close the model this way, but even with no models open, the cursor has no access.  It works again after I close and reopen Revit.  

Per other posts, I have uninstalled Enscape, but that did not resolve the problem.

Scott MacKenzie, AIA Assoc.
BIM Manager
Stantec Architecture
50 West 23rd Street 8th Floor New York NY 10010-5272
scott.mackenzie@stantec.com
Nachricht 6 von 17
RobSawall
als Antwort auf: Scott.MacKenzie

Did you ever figure this out?  I have a machine that is doing this in 2021.

Nachricht 7 von 17
JADAstudio
als Antwort auf: RobSawall

No, unfortunately. Sometimes switching to the “Revit Home” screen and back fixes some UI hangs but I can’t remember if it fixed this one.

I find that about every 12 months my Revit machine accumulates enough “quirks” that I have to wipe it and reinstall everything from Windows on up. It takes the better part of a day but in the end it’s less effort that trying to chase down and solve each little bug.
Nachricht 8 von 17
syman2000
als Antwort auf: JADAstudio

Do you have dual monitor by any chance? One of my colleague keep having the same issue with Revit not accepting mouse input. We tried updating the graphics card and windows and the issue still persist. I  ask them to disable one monitor and that seems to alleviate the issue.

Check out my Revit youtube channel - https://www.youtube.com/user/scourdx
Nachricht 9 von 17
JADAstudio
als Antwort auf: syman2000

I only have one monitor, but thank you for that information. Well, I’ve got a laptop running lid-closed with an external monitor. I’m running an RTX GPU. Perhaps if I ponied up the money for a Quadro this kind of thing would be less common?
Nachricht 10 von 17
syman2000
als Antwort auf: JADAstudio

I don't think video card has anything to do with it. Also do you run remote desktop? My colleague run team viewer and do run into this problem from time to time. Perhaps it may relate to Microsoft

Check out my Revit youtube channel - https://www.youtube.com/user/scourdx
Nachricht 11 von 17
Scott.MacKenzie
als Antwort auf: RobSawall

I swapped my wireless mouse from my preferred mouse (Jelly Comb) to a Logitech M510.  This worked, there was no loss of mouse input functionality.  The Jelly Comb uses a standard MS driver that is pretty old, and the Logitech uses something newer.  At least that is what I surmised. 

 

However I recently did a Dell Command Update, that updated several drivers and now I can use my Jelly Comb left-handed vertical mouse again without any problems!

Scott MacKenzie, AIA Assoc.
BIM Manager
Stantec Architecture
50 West 23rd Street 8th Floor New York NY 10010-5272
scott.mackenzie@stantec.com
Nachricht 12 von 17
RobSawall
als Antwort auf: Scott.MacKenzie

Was it just Revit that was having issues?  In my case, it is only Revit.  No other apps.

Nachricht 13 von 17
Scott.MacKenzie
als Antwort auf: RobSawall

Yes, just Revit.
Scott MacKenzie, AIA Assoc.
BIM Manager
Stantec Architecture
50 West 23rd Street 8th Floor New York NY 10010-5272
scott.mackenzie@stantec.com
Nachricht 14 von 17
Scott.MacKenzie
als Antwort auf: Scott.MacKenzie

It started happening again in Revit 2019.  However, I have come up with a workaround:

  1. Press Alt+V to activate the View ribbon. 
  2. Type PV, to create a plan view. 
  3. Use your down arrow key to select Floor Plan.
  4. Select any level in the list.  If no list entries, change Type, or press Alt-D to show all levels. 
  5. Press Enter

This should re-engage your mouse for normal usage. 

Scott MacKenzie, AIA Assoc.
BIM Manager
Stantec Architecture
50 West 23rd Street 8th Floor New York NY 10010-5272
scott.mackenzie@stantec.com
Nachricht 15 von 17
Scott.MacKenzie
als Antwort auf: Scott.MacKenzie

Actually... you don't need to create a new view for this to work.  When you get to the levels list, click Cancel 

NewPlanView.png

Scott MacKenzie, AIA Assoc.
BIM Manager
Stantec Architecture
50 West 23rd Street 8th Floor New York NY 10010-5272
scott.mackenzie@stantec.com
Nachricht 16 von 17
Scott.MacKenzie
als Antwort auf: Scott.MacKenzie

Another workaround:  Pull a view off and away from the program, before you sync.

Scott MacKenzie, AIA Assoc.
BIM Manager
Stantec Architecture
50 West 23rd Street 8th Floor New York NY 10010-5272
scott.mackenzie@stantec.com
Nachricht 17 von 17
nathanNRTBZ
als Antwort auf: JADAstudio

...

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