Revit locking up when Saving Family files

[RichardWatson4847]

When saving families, Revit locks up, it seems as though the Save dialogue box is hidden or has not been launched. Hitting Esc brings Revit back.

I logged in to the PC as another user and found that there was no issue.

Thinking it was a profile issue, I deleted the AutoDesk profile information from \appdata\local and \appdata\roaming. Still no joy.

Also tried changing the UAC, still no joy.

Anyone experienced anything similar? 

[alan.quinn]

Is this happening to all families or certain ones? If the latter upload a few (assuming you can). Where are you saving....network or local? Any difference if you save locally? When's the last time to cleared your Temp folder > Windows search, enter %Temp%, open Temp folder and delete all. Do this right after to start PC. 

[RichardWatson4847]

It's happening to all families. I have deleted all files in the Temp folder the Save still locks up. The Save window for Families does not appear so can not choose a location and the default is a local directory.

As mentioned in the original post, this seems to be user specific.

[Viveka_CD]

Hi @RichardWatson4847

I just wanted to follow up here, any progress on this issue?

I recommend you perform a clean install of the application, since this issue is user specific.

This article is in the Download & Install topic section

Perform a Clean Uninstall

http://knowledge.autodesk.com/article/clean-uninstall

Please mark any posts that help with "Accept as Solution" and thanks!