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Revit has stopped working - 2014 and 2016 versions

5 ANTWORTEN 5
GELÖST
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Nachricht 1 von 6
cholden
1032 Aufrufe, 5 Antworten

Revit has stopped working - 2014 and 2016 versions

I have read other posts and threads about this error but they don't seem to be the same issue and/or their solutions haven't worked. I've already submitted a support case, but thought I would post here in the meantime.

 

Revit has been working fine since it was installed. Recently with 2014 and 2016, the user has been getting the "Revit has stopped working" error followed by a Revit crash. The user is continually losing work as they aren't given a chance to save recovery files. I have included screen shots of this. It's not throwing it at the splash screen as some have reported in the forums. It is throwing it randomly, and about every 20 minutes. It's happened after sending a rendering to A360, while tagging walls, dropping elevations on a sheet, and renaming views in the project browser to name a few.

 

I have tried the following to troubleshoot this issue:

Checked Revit – all updates have been installed

Resave central files on a working computer with audits – did not help – also opened the files and worked in them from a different computer with no issues.

Clear out Temp folder

check for recently installed add-ins – none

delete UIState.dat file from all versions

update + rollback drivers  - I have tried several and it still errors out on each one.

uninstall and reinstall C++ redistributables

 

Machine specs:

Dell Precision T3610     

Intel Xeon CPU E5-1603 0 @ 2.80 GHz

32 GB memory

Windows 7 64 bit

AMD FirePro V3900 (dual cards)

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Nachricht 2 von 6
L.Maas
als Antwort auf: cholden

Have a look at your latest journal file, just after the crash occurs, see if something is in there that might point out the cause. Consider uploading your journal file.

Louis

EESignature

Please mention Revit version, especially when uploading Revit files.

Nachricht 3 von 6
cholden
als Antwort auf: L.Maas

I looked and didn't see anything obvious in the journal files. Then again, unless it says ERROR I don't know what to look for. I sent journal files in to Autodesk. I still haven't heard back from them. It is taking FOREVER to get a response. Luckily I have a backup computer she can use until we figure it out.

 

I've attached one of the journal files.

Nachricht 4 von 6
L.Maas
als Antwort auf: cholden

If this journal file is the latest and shortly after a crash I do not see anything special (not a journal specialist either).

It just might be hardware related (e.g. bad memory, enough space on hard drvie)

 

You mention that you sent something to Autodesk. Did you create a support ticket in your account for this?

 

Louis

EESignature

Please mention Revit version, especially when uploading Revit files.

Nachricht 5 von 6
cholden
als Antwort auf: L.Maas

I did log a support case. I was contacted via email yesterday evening.

 

My IT group is also looking into it to ensure it's not the machine itself. Ran diagnostics on all the hardware and it came back fine. Possible issues currently on the table: corrupt user profile and Microsoft Search Indexer error (this was the only thing wrong with the machine when IT checked it).

Nachricht 6 von 6
cholden
als Antwort auf: cholden

So the culprit was the Search Indexer. We had to remove it. That process was killing her CPU performance and that's what was causing Revit to crash out. Not sure why it was erroring or what caused the issue but all things are working now! Autodesk couldn't find anything wrong with the files themselves. AND actually the tech guy said they were nicely built models :leicht_lächelndes_Gesicht:

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