Revit Graphics Issue on One computer

[MKH-VB]

Preface this by saying I am not the end user.

We have a 2 identical computers, same processor and graphics card. This error is happening one 1 computer on 1 file.  She says that she draws a circle, and it looks correct in the process of drawing, but when she completes it, the circle goes weird.  I have attached a screen shot. We have updated all graphics drivers.  Any ideas?

[barthbradley]

Does disabling hardware acceleration help?   

[barthbradley]

Wait a minute.  Are you saying the issue is with the printed output only? That the screen display is fine?  

[MKH-VB]

Screen display is not fine. Screen looks like the attachment.  She says it prints incorrectly also.

[barthbradley]

Does disabling hardware acceleration help?   

[ToanDN]

What is the circle exactly?  A filled region?  How big is it?  Is Thin Lines on or off?

[MKH-VB]

it’s a filled region. I’ve tested it with a 4” diameter with thin line on. (this is what the user is telling me)

[ToanDN]

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@MKH-VB wrote:

it’s a filled region. I’ve tested it with a 4” diameter with thin line on. (this is what the user is telling me)

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Test it with Thin Line off so you see the actual line weight.  Also, what is the view scale, and what are the printing scale and page size?

[MKH-VB]

so I've loaded the newest version of Revit, and the file is doing the same thing on that computer, but not all computers. We have deactivated hardware accelleration.