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Revit freezes after syncing a way that can't even minimize the window

9 ANTWORTEN 9
GELÖST
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Nachricht 1 von 10
Anonymous
4113 Aufrufe, 9 Antworten

Revit freezes after syncing a way that can't even minimize the window

This problem started randomly today and not going away. I work on a 360 cloud model, in Revit 2020. All the hotfixes are installed and my Desktop Connector is the latest version. Right after syncing (the whole process gets done successfully), the whole Revit freezes and I can't even move, minimize Revit. The screen doesn't even get cloudy like when most software freeze. 

9 ANTWORTEN 9
Nachricht 2 von 10
luna.ye
als Antwort auf: Anonymous

Hi @Anonymous,

 

Please try to clear the local cache data for this model refer to Crashing or freezing when opening a BIM360 model with Revit. 

If still not work, please provide the Revit journal file to me: Revit: Location of journal files.


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If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!



 



Luna Ye
Product Support
Nachricht 3 von 10
Luis_Cetrangolo
als Antwort auf: luna.ye

I am having exactly the same problem, same version and for only 2 users, other 2 users are fine.

Nachricht 4 von 10
Anonymous
als Antwort auf: luna.ye

Thanks for your reply. I tried it, but unfortunately it did not work. 

Here is the Journal file attached. 

The model that causes problem is this:

CLD:\\{f54a78fa-7a99-4ddd-8ecf-108be0c38ef1}

{3762de81-6bce-42f9-b5eb-3edca1382cfe}

Nachricht 5 von 10
Anonymous
als Antwort auf: Anonymous

I'm having the exact same issue and just starting today! Ahh what's going on. On the bright side at least it actually finishes the save before it freezes up. Then it won't minimize, or move or anything. It's just locked there. I have to End Task Quit the application.

Nachricht 6 von 10
olivertNFSPN
als Antwort auf: Anonymous

Same issue here! 

 

Do you guys have Enscape installed? I just removed that and it seems to have gone.......for the moment anyway

Nachricht 7 von 10
Anonymous
als Antwort auf: olivertNFSPN

Interesting. Yes @olivertNFSPN  I do have Enscape installed. Maybe I should uninstalled that too. 

Nachricht 8 von 10
olivertNFSPN
als Antwort auf: Anonymous
Nachricht 9 von 10
Anonymous
als Antwort auf: olivertNFSPN

Thanks @olivertNFSPN . It was super helpful. I still didn't try uninstalling Enscape, as I'm working on another project for now (It's weird that this bug only happens to one of my projects), But based on that link that you sent me, I'm sure that'll resolve the issue. 

Cheers

Nachricht 10 von 10
Cristina.PonzMBAU9
als Antwort auf: Anonymous

I don't have enscape installed at all but Im having the same issue!

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