Revit File making our computers get the blue screen of death

[Anonymous]

Everytime we open this file and make a few lines, we receive the blue screen of death on windows. It has happened on 3 different computers. Anyone know how to fix this file?

[DarrenP]

it seems to be hardware related

a couple of solutions to try: http://www.online-tech-tips.com/computer-tips/page-fault-in-non-paged-area-error/

most likely this is a RAM problem

[Anonymous]

Unfortunately I don't think that is it. My PC is brand new and should have no problems like that (I built it, so i'm sure). as well as my co-workers. It crashed all 3 computers the same way.

[DarrenP]

its not a revit issue

BSODs are likely caused by hardware or driver issues

may want to test the memory in all machines

[Anonymous]

Well its only that file and all 3 of our computers did the same thing. The BSOD is being triggered by the file maybe overloading the computer or something. did you open the file? If not try it for yourself. zooming in and out or drawing lines on the floor plan will trigger it. all of our other files are fine.

[DarrenP]

yes i have it does not blue screen my machine

[Anonymous]

I dont believe that all 3 of our computers went bad at the same time. I also tested my ram with memtest and checked my other components they are running just fine. Where it really crashed it 100% of the time is we took the .png of the racetrack on there and tried to trace it with detail lines.

[Anonymous]

@DarrenP just an update I talked with autodesk and they it crashed their computers too. The file is messed up and they are checking the file. I will continue this thread with any further updates just in case anyone else runs into this problem

[barthbradley]

Cool. Can I get a copy of that file. I want to Punk the newbie. 

[Anonymous]

@Anonymous Haha that would be great can you grab it from the original post? Also let me know how it goes!

[barthbradley]

Yep. Will do. This should be fun. 

[Viveka_CD · Accepted solution]

Hi @Anonymous

Can you confirm if you have installed the latest updates for your Revit LT 2018 version?

Please see HERE for a related article

To install updates, open the Autodesk desktop app and click My Updates. To install a new version of your Autodesk software, open the Autodesk desktop app, sign in, and click My Products. To use a web browser to install updates or a new version, sign in to Autodesk Account. 

Please see the video below to fix windows issues related to the error message you got.

Please select the Accept as Solution button if my post solves your issue or answers your question. Kudos welcome.

Regards,

[Anonymous]

@Viveka_CD 

Thank you for your reply! I do have all the current updates i am currently on Revit Lt 2018.1. The Autodesk engineers were able to reproduce the Blue screen of death on their computers and they are looking to find a fix to the problem. It actually has to do with a windows update and They will probably be sending of to Microsoft for them to fix! I will finish up the thread when I hear the solution from the engineers! There is also an article on it now that will be updated to with a fix!

[Viveka_CD]

Hi @Anonymous

Good to know that all the updates are in place!

Can you share a case number? I can check the status.

Regards,

[Anonymous]

@Viveka_CD

The case is closed but we are still pending an update from the engineers. I was told I would be contacted when the issue was resolved! But here is the case number! 

Support Case (13227404)

[Viveka_CD]

Hi @Anonymous

If you have additional questions, please reply to the email sent to you from case# 13227404. One of our specialists should be in touch with you.

Regards,

[Anonymous]

      My firm has been experiencing this same issue but with Revit 2017 on Windows 7 machines.  Is this support case with Autodesk or with Microsoft and where do I go specifically to track the progress?  I would tremendously appreciate this?  This has all come on within the last month and we are losing valuable production time.  I have tried everything I can imaginable and searched and searched for similar issues in forums this seems to be the best fit because our problems seemed to come from a recent Windows Update.

Thanks 

Bill Vietor

Aedifica Case Engineering

[Viveka_CD]

Hi @Anonymous

I see that you are visiting as a new member! Welcome to the Autodesk community! 

• Does the crash occur when you are working on a particular view, zooming in etc? 
• Do you have png files inside your model?

Please send us your journal file as the first step. As suggested before please run you updates for your Revit version from the autodesk desktop app.

Please see this article HERE for a related issue.

Looking forward to your reply update.

Regards,

[Anonymous]

hi @Anonymous

    It seems to be more of a microsoft problem. before going through support (in the interest of time) Check for this update on your computer (KB4025341) or (KB4025342) If you do have it, Remove it and then try to crash your computer. It should solve the problem. I hope this helps! good luck!

Ben Campbell

Studio 26 Associates

[Anonymous]

Viveka_CD

     Thank you for the reply.  The journal files from one of our Workstations experiencing the BSOD is attached via zip file I hope that is sufficient.  I supplied journals from the 28th thru today.  This is from a workstation that had not previously crashed until yesterday and it is the third of our workstations to do so.  I do not know if this specific to Revit projects or just random machines.  If you would like a project for the testing I can provide that. 

    The workstation for which I have sent the journals has been updated to Revit 2017.2 and all important Windows Updates (not optional ones) up to present date are installed.  Video card drivers have been updated as well.  This is also the case on the other 2 workstations experiencing the BSOD.

Again, Thank you!

Bill Vietor

AEdifica Case Engineering