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Revit cloud service not working

14 ANTWORTEN 14
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Nachricht 1 von 15
edarchitecture5
954 Aufrufe, 14 Antworten

Revit cloud service not working

Can anyone help the revit cloud service has not been workig for me for 2 days. Is there anyway I can render 5 images from my model with out using the cloud does anyone know of a service this is very frustrating. The model is finished.

my email edarchitecture5@gmail.com.

 

How are users with revit lt getting past this problem, my model is made just need the image views rendering if anyone could assist please. Could do with about 4-5 views rendering all set up I can send the model. 

 

edarchitecture5_0-1646727424617.png

 

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14 ANTWORTEN 14
Nachricht 2 von 15
RDAOU
als Antwort auf: edarchitecture5

@edarchitecture5 

 

Cloud Rendering seems to be experiencing issue. It has already been reported to Autodesk....Currently your options are as follows:

  1. Render without Planting/RPC
  2. Open a support tickets and/or
  3. Contact Rendering Services support on the following email/link

While waiting, you could try download the trial version of  Lumion or Enscape and export the model to either for rending (download also the relevant plugin for Revit so that you wont have to go through the manual export/import process)

 

 

 

YOUTUBE | BIM | COMPUTATIONAL DESIGN | PARAMETRIC DESIGN | GENERATIVE DESIGN | VISUAL PROGRAMMING
If you find this reply helpful kindly hit the LIKE BUTTON and if applicable please ACCEPT AS SOLUTION


Nachricht 3 von 15
edarchitecture5
als Antwort auf: RDAOU

I have revit lt do these programs work with lt,

Thank you for your assistance
Nachricht 4 von 15
RDAOU
als Antwort auf: edarchitecture5

@edarchitecture5 

 

 

Unfortunately LT does not support addins/plugin...The software will run (both) but you will need to export the Model from Revit as STL, DWG or FBX ...then open lumion or enscape and import in

 

 

 

 

YOUTUBE | BIM | COMPUTATIONAL DESIGN | PARAMETRIC DESIGN | GENERATIVE DESIGN | VISUAL PROGRAMMING
If you find this reply helpful kindly hit the LIKE BUTTON and if applicable please ACCEPT AS SOLUTION


Nachricht 5 von 15
edarchitecture5
als Antwort auf: RDAOU

Thank you for confirming I will have to wait till the cloud server is
working. Do you have an idea when it will be working again please?
Nachricht 6 von 15
RDAOU
als Antwort auf: edarchitecture5

@edarchitecture5 

 

Nope ... no idea. I do not work for Autodesk : o)

 

Not sure if it is a coincidence but the complaints seem to have increased starting end of last week ...ie: ca 2 weeks away from the date for when Cloud Points will be abolished and the kickoff of the pay as you go Tokens system

 

 

 

YOUTUBE | BIM | COMPUTATIONAL DESIGN | PARAMETRIC DESIGN | GENERATIVE DESIGN | VISUAL PROGRAMMING
If you find this reply helpful kindly hit the LIKE BUTTON and if applicable please ACCEPT AS SOLUTION


Nachricht 7 von 15
edarchitecture5
als Antwort auf: RDAOU

Ok thank you
Nachricht 8 von 15
Lance.Coffey
als Antwort auf: edarchitecture5

@edarchitecture5 There appears to be a (server side) issue with RPC content.

 

If you turn off the display of RPC content in the view being rendered (for example entourage and planting), does the view render successfully?



Lance Coffey

Technical Support Specialist
Nachricht 9 von 15
edarchitecture5
als Antwort auf: Lance.Coffey

Thank you have tried still not working can you render in the cloud
Nachricht 10 von 15
Lance.Coffey
als Antwort auf: edarchitecture5

Thank you for the update @edarchitecture5 .

 

I created a new test project, and successfully rendered a view (using the cloud rendering service).

 

Can you try rendering 3D View 1 from the attached model (using default settings so that no credits are required/used) and confirm that this also works for you?



Lance Coffey

Technical Support Specialist
Nachricht 11 von 15
edarchitecture5
als Antwort auf: Lance.Coffey

that worked I got it to render, can I send you my file I am in revit 2022 though are you in 2019

Nachricht 12 von 15
Lance.Coffey
als Antwort auf: edarchitecture5

Thank you for the update @edarchitecture5.

 

Looking at the model, I’m finding RPC content in the Planting and Entourage family instances, but I’m also seeing RPC content in the furniture family: Planter_with_shrub_17951

 

If you hide all of these items, does the cloud rendering work for you?



Lance Coffey

Technical Support Specialist
Nachricht 13 von 15
edarchitecture5
als Antwort auf: Lance.Coffey

Hi Lance,

 

That is brilliant I am very grateful. By removing the rpc content I am now able to get renders from the cloud service.

 

Thank you that is awesome, have a great day.

Nachricht 14 von 15
Lance.Coffey
als Antwort auf: edarchitecture5

I’ve heard back on the server side issue, and it should be resolved as of 03/09/2022.

 

Please let me know if you are still seeing issues rendering after turning the RPC content back on.



Lance Coffey

Technical Support Specialist
Nachricht 15 von 15
edarchitecture5
als Antwort auf: Lance.Coffey

It's all working now, I was lost without my revit lol. Thank you for all
your help and assistance.

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