I have one employee who can't open our Revit cloud model on BIM 360 Docs. He keeps getting an error saying his file is corrupt and needs to be manually recovered. But yet another user and I can open the file just fine and have no issues. We have purged, audited, and published the file. Additionally, the user who can't log in to the cloud model, we deleted everything in his windows temp folder (%temp%) and deleted both his journal files and collaborationCache folders. I have done this in the past and it has always worked not sure what the problem is now?
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Maybe a bad network connection?
The solutions you mentioned are indeed the most common solution (empty temp and collaboration cache).
Any error message in the journal file?
If you receive no further answers here, maybe also check in the BIM360 forum
Louis
Please mention Revit version, especially when uploading Revit files.
L.Mass, at first I didn't check the journal file because I didn't know what to look for and still don't.
But I had finally gotten in touch with support and they told me there is another folder called "PacCache" that could contain the corrupt backups. So we reviewed my newly created journal file that was made when we tried to open the project again so she could the error. We found the problem file was in the PacCache folder and deleted it, the problem is most people are not experienced enough to know what to look for the journal file to locate the correct GUID to delete.
it is extremely poor workflow that models can simply 'become corrupt' at random with no path to fix them except some archeology dig into cache folders that no regular user should have to explore.
why are Revit models so flimsy ? with the amount of data they contain and the depth of the data structure, it really needs to be more robust.
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