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Revit closing when loading tool help menu

8 REPLIES 8
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Message 1 of 9
Anonymous
417 Views, 8 Replies

Revit closing when loading tool help menu

Anonymous
Not applicable

Good afternoon, I'm having problems when I try to open a tool's help menu.

 

When I place the mouse over the tool, after opening the tool's help menu, revit freezes and then closes.

 

can anybody help me?

 

video:
https://drive.google.com/file/d/1k-3XwlUTAvhYPLO5YnHFNr3uU14HPuKd/view?usp=sharing

0 Likes

Revit closing when loading tool help menu

Good afternoon, I'm having problems when I try to open a tool's help menu.

 

When I place the mouse over the tool, after opening the tool's help menu, revit freezes and then closes.

 

can anybody help me?

 

video:
https://drive.google.com/file/d/1k-3XwlUTAvhYPLO5YnHFNr3uU14HPuKd/view?usp=sharing

8 REPLIES 8
Message 2 of 9
barthbradley
in reply to: Anonymous

barthbradley
Consultant
Consultant
Accepted solution

Go to Options=>User Interface=>Tooltip Assistance and try a different setting.

Go to Options=>User Interface=>Tooltip Assistance and try a different setting.

Message 3 of 9
Anonymous
in reply to: barthbradley

Anonymous
Not applicable

When I leave it at the Minimum it resolves, but I wanted another way to resolve it so I could view the tip assistance.

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When I leave it at the Minimum it resolves, but I wanted another way to resolve it so I could view the tip assistance.

Message 4 of 9
TripleM-Dev.net
in reply to: Anonymous

TripleM-Dev.net
Advisor
Advisor

Hi,

 

Couldn't find a specific Error page for this.

But read this Troubleshooting: Tooltips , and see if you're system can play Mp4's normally

 

- Michel

Hi,

 

Couldn't find a specific Error page for this.

But read this Troubleshooting: Tooltips , and see if you're system can play Mp4's normally

 

- Michel

Message 6 of 9

TripleM-Dev.net
Advisor
Advisor

@barthbradley , think that's a old one.

 

Flash is no longer used from Revit 2016 up I think, the links I provided refer to R2019/2020 as using MP4 video

AutoDesk should embed a lightweight player so it's not depending on a player of the system.

 

@barthbradley , think that's a old one.

 

Flash is no longer used from Revit 2016 up I think, the links I provided refer to R2019/2020 as using MP4 video

AutoDesk should embed a lightweight player so it's not depending on a player of the system.

 

Message 7 of 9
Anonymous
in reply to: TripleM-Dev.net

Anonymous
Not applicable

As I did not find a way to continue showing, I will remove the tooltip.

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As I did not find a way to continue showing, I will remove the tooltip.

Message 8 of 9
TripleM-Dev.net
in reply to: Anonymous

TripleM-Dev.net
Advisor
Advisor

Hi,

 

Did a search, thought the video's would be embedded somewhere, but they are stored as seperate mp4 files.

See the following location: C:\Program Files\Autodesk\Revit 2020\videos\ (or other Revit version)

Can you play them outside Revit?

 

TooltipVideos.PNG

 

0 Likes

Hi,

 

Did a search, thought the video's would be embedded somewhere, but they are stored as seperate mp4 files.

See the following location: C:\Program Files\Autodesk\Revit 2020\videos\ (or other Revit version)

Can you play them outside Revit?

 

TooltipVideos.PNG

 

Message 9 of 9
Anonymous
in reply to: TripleM-Dev.net

Anonymous
Not applicable

I can reproduce normally.

0 Likes

I can reproduce normally.

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