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Revit 2023.1 Crashing during opening or printing. Imposible to roll back

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Nachricht 1 von 12
Rockit_for_Revit
1656 Aufrufe, 11 Antworten

Revit 2023.1 Crashing during opening or printing. Imposible to roll back

Hello,

Since installing Revit 2023.1 we have has no end of problems.

On some of our machines Revit just crashed while opening.

Faulting application name: Revit.exe, version: 23.0.1.318, time stamp: 0x62227a09

Faulting module name: KERNELBASE.dll, version: 10.0.19041.2193, time stamp: 0x7f7062e1

or

Faulting application name: Revit.exe, version: 23.1.10.4, time stamp: 0x637d3e14

Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76

 

On others the PDF would not show the background or Revit would crash during the print or the print would fail.

 

So we made the desision to roll-back the update. Since there was no option to uninstall the update we had to uninstall Revit 2023. However when we tried to re-install Revit we experianced every problem imaginable,

On some machines it would get to 60-70% and then just start going backwards without any message. On others

Error 1303. The installer has insufficient privileges to access this directory. Even though the user does have local admin.

Yes there is plenty of space on C Drive. All the install options are default.

Error 1320 the specified path is too long. I:\REVIT_FOLDER.

 

Kind Regards

David

 

11 ANTWORTEN 11
Nachricht 2 von 12

drock_0-1669678237512.png

This is the latest error.

Nachricht 3 von 12
ToanDN
als Antwort auf: Rockit_for_Revit

https://knowledge.autodesk.com/support/revit/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-Com...

 

By the way, Autodesk has just released Revit 2023.1.1 to fix the installation error in Revit 2023.1 released just a week earlier.

Nachricht 4 von 12

Unfortunatly after following all the steps I still get the could not access message.

Annoyingly it looks like it is trying to install to the location Y:\REVIT_FOLDER\AddIns\ResultsManagerExplorer.

Enen though I did not change the default install location C:\Program Files\Autodesk\Revit 2023.

All my prgrams are default installs C:\Program Files\

Windows is installed on C Drive C:\Windows

Nachricht 5 von 12
ToanDN
als Antwort auf: Rockit_for_Revit


@Rockit_for_Revit wrote:

Unfortunatly after following all the steps I still get the could not access message.

Annoyingly it looks like it is trying to install to the location Y:\REVIT_FOLDER\AddIns\ResultsManagerExplorer.

Enen though I did not change the default install location C:\Program Files\Autodesk\Revit 2023.

All my prgrams are default installs C:\Program Files\

Windows is installed on C Drive C:\Windows


You ought to uninstall this add-in first.

Nachricht 6 von 12

Thank you, however I could not find anything related to ResultsManagerExplorer in the add-remove programs. There is a folder in Revit 2021, but I'm not sure I should remove that.

C:\Program Files\Autodesk\Revit 2021\AddIns\ResultsManagerExplorer

Nachricht 7 von 12
ToanDN
als Antwort auf: Rockit_for_Revit

I think it is Robot structure add-in for Revit.  You can always reinstall it later.

Nachricht 8 von 12

Thanks, but sorry, I can't see any Robot or structure add-in to uninstall either.

Nachricht 9 von 12

MSI (s) (20:A8) [12:55:30:411]: PROPERTY CHANGE: Adding TARGETDIR property. Its value is 'Y:\'.

This is from the log file: Results Explorer Manager_2023_install.log

Why is it trying to change to install to my Y Drive. 

Nachricht 10 von 12
RSomppi
als Antwort auf: Rockit_for_Revit


@Rockit_for_Revitwrote:

Thank you, however I could not find anything related to ResultsManagerExplorer in the add-remove programs. There is a folder in Revit 2021, but I'm not sure I should remove that.

C:\Program Files\Autodesk\Revit 2021\AddIns\ResultsManagerExplorer


Delete the folder, ResultsManagerExplorer.

Nachricht 11 von 12
Rockit_for_Revit
als Antwort auf: RSomppi

I deleted the folder, still no luck.

First you get Could not access network location Revit 2023\.

Finally in the notifications it says complete and ready to use. However the installation dialog says its incomplete.

 

drock_0-1669934158151.png

 

Nachricht 12 von 12

  1. Checked all windows updates.
  2. Followed the clean uninstall https://knowledge.autodesk.com/support/revit/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-Com...
  3. Additionally uninstalled Open Studio CLI for Revit 2023.
  4. I tried to run the Revit 2023.1.1 Update, knowing it would fail. It ran but as expected failed.
  5. Re-Deleted Temp files.
  6. Searched the registry for Revit 2023 and deleted entries. Particularly:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders

I ran an old 2023 installer. Installation Success.....

Still have issues with 2023.1.1 crashing when printing.

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