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Revit 2020 reinstall

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terry
274 Aufrufe, 2 Antworten

Revit 2020 reinstall

Hi, help needed please - I have a permanent license for Revit 2020. My PC crashed last week and I have purchased an new one. When I accessed my Autodesk account there we no products listed there for some reason. So I downloaded Revit 2020, put the product key and serial number that I have in and got a message that they were invalid. The only Autodesk help is an AI that doesn't understand me :enttäuschtes_Gesicht: Can anyone suggest a way out of this so I can start working again?

Regards,

Terry. 

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barthbradley
als Antwort auf: terry

Don't you have the original media kit?  If not, perhaps your Autodesk Reseller can help you.   That's who I'd reach out to if I were you.  Even if you did have the original media kit, there have been numerous patches released that would also need to be found and applied.  I can see that it's going to be a PITA.  Hope I never have to go there.    Good luck. 

 

 

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terry
als Antwort auf: barthbradley

Thanks, I was afraid that would be the only solution! Originally it was all done as an online download, I have the documentation with the serial number, which the system is rejecting, but thats all. I had to do this a couple of years ago but it was easy because my Autodesk account had my license listed so it could just be done as a reinstall.

Thanks for your help, I'll try the reseller next week when they're open again. 

Regards,

Terry

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