Revit 2019 "Unrecoverable Error.." on launch

[RGrandmaison]

I'm getting  this message when I try to launch Revit 2019. I applied the hotfix that's out that was made available via the CER process, but still the error and lack of ability to launch Revit 2019 persists:

An unrecoverable error has occured. The program will now be terminated. All of your data has been recently saved, so there is no need to create recover files."

Window 7 Professional, AUC disabled, deleted local roaming profile folder per other online forum suggestions...still no love from Revit 2019. What gives???

[Matt__W]

@RGrandmaison have a look at this AKN article for a possible solution.

ERROR: "AN UNRECOVERABLE ERROR HAS OCCURRED" WHEN USING REVIT

[Anonymous]

Matt,

Thank you for that link. Sadly, I tried every one of the viable options on the list for the error when it results during a launch of the program, and none of them fixed my situation.

I've uninstalled and reinstalled Revit and still receive the message. I'm at a loss to determine what to do next, short of flattening my SSD, reinstalling Windows and all of my products, but that's a nightmare of installations.

Revit 2018 launches and runs fine. Other than the hotfix for the .01 build, Autodesk hasn't given me any help through the CIP/CER that I've submitted.

Guess I'll just have to use 2018.

[Viveka_CD]

Hi @Anonymous

Sorry to hear that you are facing issues.

We would need diagnostic data to troubleshoot further. Can you please let me know if you can share your files over a private upload folder.

Please see Revit - Collecting and sending diagnostic data to Autodesk Technical Support

Let me know and I can send you an upload link. Glad to help!

Regards,

[Anonymous]

Viveka,

I would be more than happy to share with you whatever files you need. Please let me know how to collect what you may need and I'll send it accordingly.

Thank you,

Robert

[Viveka_CD]

Hi @Anonymous

I've shared a private upload folder with you.

Let me know if you have trouble accessing the folder and if you have any questions.

Regards,

[Anonymous]

I've collected all the data from the collector utility, but I do not see any link or anything in my account for a link to a private shared folder to upload the data to.

Can you please clarify how I access that folder?

[Viveka_CD]

Hi @Anonymous, @RGrandmaison

I've sent you an upload link to your email on your profile.

Please check and let me know once you've uploaded.

Thanks,

[RGrandmaison]

Viveka,

Thank you. I believe I have uploaded the zipped collector data. Please let me know if you've received it. I hope you and your team are able to figure out why Revit 2019 won't launch on my work computer.

Robert

[Viveka_CD]

Hi @RGrandmaison

I have not received the files. Can you please try uploading again?

Thanks,

[RGrandmaison]

There seems to be a problem on my end.

When I attempt to upload to the folder you created, nothing happens by dragging and dropping the file into the interface. I suspected it might be because I am not use A360 currently, so I went to the Autodesk App Manager and clicked on the Autodesk Drive icon to install it. It then allowed me to setup my Autodesk drive. I've placed the file on there, successfully (with my *.edu email account). Thinking that this might then have remedied my issue with the shared folder you created, I returned to the link in your email and tried to drag/drop the file again- without any success. When clicking on your link, I also don't see as much on the interface, like the Upload button, for instance.

I would simply share the file I successfully uploaded, but your email from the message seems to be a "noreply" type of spoofing email.

Suggestions?

[RGrandmaison]

Viveka,

I've tried six or more times to drag and drop a file into that shared folder. Each time the page changes and I seem to get nowhere with it. Also, it seems that the page isn't loading properly. When I access other folders, I get an "upload" button, but on the folder you've created for me, I don't see that as an option.

Something's not working on my end, or on permissions for the folder.

Because of the type of information that's collected, I'm reluctant to post it to a public venue and try to grant you access to it from my dropbox/onedrive/gdocs folders. Can you please figure out what's wrong with my A360 drive folder that I'm not able to upload that zip file into?

DOH! The big graphic with the arrow and the sheets IS the upload button. Boy, do I feel stupid!!!

File has been uploaded to the shared folder for your use.

Thanks,

Robert

I'm including a screenshot of what the interface looks like. You can see it's devoid of any UPLOAD button.

[Matt__W]

@Viveka_CD any update on this? Seems to be a growing issue with 2019 installs. Curious what the solution is. Thanks.

[Viveka_CD]

@RGrandmaison

Sorry about that. I'll share an alternate link with you shortly.

Regards,

[RGrandmaison]

Viveka,

Did you receive the uploaded files to the original shared folder link you sent me? Was there anything your engineering staff or developers found in my logs or data that might indicate why I can't run Revit 2019?

[Viveka_CD]

Thank you @RGrandmaison

All your user data is received, the issue is in progress and I will follow up with an update.

Regards,

[Viveka_CD · Accepted solution]

Hi @RGrandmaison

I see that a specialist has been in touch with you and is working on your case 14554728

There are some steps listed for you on the below to try and see if it helps resolve your issue.

1. conflict maybe with the C++ libraries, so try uninstalling them
2. creating then the LGS folder for Revit on the Location: C:\ProgramData\Autodesk\CLM\LGS\ the folder name will be 829K1_2019.0.0.F. Then on that folder you will create an LGS.data file. To create it you will open the Notepad and then type on that file _STANDALONE. Then you will save the file as LGS.data (make sure to view all files so it saves correctly and recognizes the extension .data).

Check if this resolves your issue.

Regards,

[RGrandmaison]

Viveka,

Let your developer know that this solved my problem. I'm able to now run Revit 2019. I did NOT uninstall the C++ libraries, instead I simply followed the instructions to remove and replace the LGS.data file.

Thank you so much!

Robert

[Viveka_CD]

Hi @RGrandmaison

I'm glad to hear that. I will let the specialist know! 

Thanks for getting back to us on the forums. Appreciate this!

Regards,

[Anonymous]

I had the same problem, and this fixed it, as well! I didn't delete the C++, either, just found the existing .data file, opened it in notepad, and changed text from _USER to _STANDALONE.  Thanks for the help, and I'm amazed that this is happening, with no actual fix from Autodesk..

Is this issue a result of the 2019.2 Update??