REVIT 2019 FREEZES WHEN LOADING FAMILY

[Anonymous]

Hi,

My Revit 2019.2 freezes when families are loaded into a model. This does not happen every time a family is loaded but once or twice a day.

I have purged and audited the model but the issue persists. I do see processor activity with Revit as it is frozen though. 

I also recently updated my Windows from W 7 to W 10.

Anyone else experiencing issues?

Any help would be appreciated.

[ennujozlagam]

try to switch off your use hardware acceleration from options and see if helps. thanks

[Anonymous]

Thank you.
Unfortunately, problem persists. 1 hr into a working session, loading a
brand new family created from scratch and revit file froze. Had to
restart Revit.

[Anonymous]

Do you have sufficient free hard drive space and RAM?  Also, does your server?

[Anonymous · Accepted solution]

Our IT guy looked into this.  A corrupted file in system 32 folder needed to be replaced with the newest one. According to him Win 10 has this type of issues. 

Thank you All

[ryan.lenihan]

Can you share what particular file this might have been? It would be helpful for others to troubleshoot this issue.

[phite]

Yes, please tell us what faulty file in the System32 folder needs to be replaced, and how to find the correct/updated file.  I do not have this issue on my machine, but several of my students are having this problem, and I would like to tell them how to fix it.  Thank you.

[jorgedelacova7458]

Please post the file name if you still have it. I have a user with the same issue.

[MacW]

I came across this issue these couple of days, would anybody tell me what the system 32 files corrputed. Thanks.