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Revit 2018 suite workflows are sending files to the wrong versions of software

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Nachricht 1 von 12
RudyBeuc
744 Aufrufe, 11 Antworten

Revit 2018 suite workflows are sending files to the wrong versions of software

I'm an owner of Building Suite Premium. After installing 2018, I've noticed that all the suite workflow options point to 3d max 2018. 

 

I've created a new suite workflow with the workflow manager, but the option doesn't seem to last after the computer has been rebooted. Als when I was able to see the new option before shutting down, I couldn't get **** to point to 3dmax 2018.

 

So how do I correct this? How do I get an option to last after the computer has bee restarted, and how do I get that option to point to 3dMax 2018?

 

 

Thanks,

Rudy Beucf

R. Beuc Architects

 

- Title updated to reflect issue more clearly.  - Alfred

11 ANTWORTEN 11
Nachricht 2 von 12
Alfred.DeFlaminis
als Antwort auf: RudyBeuc

Hello @RudyBeuc,

 

Where was it sending it?  Max 2017?  Nowhere?  

 

The send to functionality is based on a path located in the C:\ProgramData\Autodesk\Synergy" folder.  I have a couple links here that go over this in greater detail.  Can you please try this for me?  

 

I don't know a lot about the suite workflow manager, but it may be creating new synergy files that have the path to a different version in them.  Here's a screenshot of my synergy folder, does yours have more files in it?

 

synergy.png

 

Best Regards,

Nachricht 3 von 12
RudyBeuc
als Antwort auf: RudyBeuc

Hey guys,

 

I had already posted in the 3dmax forum about this issue. I had received an answer back in this forum which would have caused both Revit 2018 and Revit 2017 to link to 3dmax 2018.

 

I posted in the Revit forum because the customization I needed to do seemed to be on the Revit side of things.

 

Modifying my message and moving it to this forum was not helpful.

 

Thanks,

Rudy Beuc

Nachricht 4 von 12
RudyBeuc
als Antwort auf: Alfred.DeFlaminis

Hey, thanks for the reply, good to hear form you again, but the issue is still the same. Please see my reply to the first message.

 

Right now both Revit 2017 and 2018 suite workflows point to 3dMax 2017. I would like to get Revit 2017 and 2018 to point to 3dmax 2017 and 2018 respectively.

 

Thanks,

Rudy Beuc

Nachricht 5 von 12
Alfred.DeFlaminis
als Antwort auf: RudyBeuc

Hello @RudyBeuc,

 

I will transfer this thread back...  the problem is the title doesn't really describe the issue so on first glance it does look like a Max problem.  I will update your title and push it back.  

 

To @Viveka_CD, this is a Revit problem having to do with a defect in the versioning pointer of the suite workflow out of Revit.  Max is the app that it's sending to, but the sending functionality itself seems flawed out of Revit.   From what I am seeing, the workflow manager code is still pointing to 2017 installations in Revit 2018.  This likely needs to be logged and updated.  

 

Best Regards,

Nachricht 6 von 12
RudyBeuc
als Antwort auf: Alfred.DeFlaminis

Thank You!!!!!!!

 

Nachricht 7 von 12
Alfred.DeFlaminis
als Antwort auf: RudyBeuc

Nachricht 8 von 12
Viveka_CD
als Antwort auf: Alfred.DeFlaminis

Hi @Alfred.DeFlaminis

Thank you for pointing out this issue and for taking the time to reply on this forum! Smiley (fröhlich)Much appreciated!

 

Hi @RudyBeuc

I'm sorry to hear that this option isn't working as per your requirement.

I will log this deflect regarding the workflow manager code which still points to 2017 installations in Revit 2018.  

 

Let me talk to the development team here and let you know for updates.

 

Regards,

Nachricht 9 von 12
RudyBeuc
als Antwort auf: Viveka_CD

Thank You,

 

Rudy

Nachricht 10 von 12
Viveka_CD
als Antwort auf: RudyBeuc

Hi @RudyBeuc

I wanted to share an update. An error report has been logged and this issue is under further investigation by the API team.

Please do not hesitate to reply to this thread with any additional questions in regard to this issue.

Regards,

Nachricht 11 von 12
RudyBeuc
als Antwort auf: Viveka_CD

Thank you.

 

Rudy

Nachricht 12 von 12
Viveka_CD
als Antwort auf: RudyBeuc

Hi @RudyBeuc

 

I wanted to share an update with you!

The suite workflow option has been identified as a code defect and the following workaround is suggested till the issue is resolved. Looks like there is an issue with the the settings template in Revit 2018 which causes the workflow dialogue to point to 3dsMax 2017

  • Modify the suite workflow options to have it points to the right version of 3dsMax.
  • Update the options again when needs to point to a different version later.

Which 3dMax version will be invoked is decided by the third party component AdWorkflowHost.exe. This component location is specified in the.syncfg file in the \ProgramData\Autodesk\Synergy folder. So we can check if the file content is right. This workaround has already been suggested by @Alfred.DeFlaminis in the post you made at the 3dsmax forum HERE

 

I will follow up with the team for more updates.

 

Regards,

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