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Revit 2018 download issues

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Nachricht 1 von 4
Anonymous
1053 Aufrufe, 3 Antworten

Revit 2018 download issues

Hi I have a couple of problems;

Problem 1

I can't seem to download Revit 2018 when it comes to installing the program on my other device. I tried downloading the same Educational license (this would be my 2nd seat) , however I received a confirmation email containing the product key/ receipt (I never got to where I had to enter the product key during the installation process it just says failed to download).

Problem 2

I have another laptop and with this license I cant find any templates when in fact I have used the architectural templates for the past 5 months.

3 ANTWORTEN 3
Nachricht 2 von 4
lynn_zhang
als Antwort auf: Anonymous

Hi @ea59

 

Problem 1 - Try and download Revit 2018 from Autodesk Virtual Agent. And activate the software with the license you received. 

Problem 2 - Could you try the solution in this link: Revit Templates and family files not installed or missing? Hope it helps.





Lynn Zhang
Community Manager


Nachricht 3 von 4
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

 

Sorry to hear that you are facing issues.

 

Please see Steps for Setting-Up Student Software and post on the Installation and licensing forum or create a support case for a licensing expert to troubleshoot your issue. 

 

Looks like problem 2 is also related to a missing file during install. Please try the recommendation by @lynn_zhang

 

Regards,

 

Nachricht 4 von 4
lynn_zhang
als Antwort auf: lynn_zhang

Hi @ea59

 

Just checking and see if you have tried the above suggestions and if you were able to fix the issues? Let us know if you still need help.





Lynn Zhang
Community Manager


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