Revit 2018.3 Update Glitch - Solved

Revit 2018.3 Update Glitch - Solved

dbroad
Mentor Mentor
1,195 Views
2 Replies
Message 1 of 3

Revit 2018.3 Update Glitch - Solved

dbroad
Mentor
Mentor

The Autodesk Desktop App suggested I install the 2018.3 update for Revit this morning.  All appeared to be running fine until near the end when I got a message which stated:

"The installer has insufficient privileges to access this directory: C:\Program Files\Autodesk\Collaboration for Revit 2018\Setup. The installation cannot continue.  Log on as administrator or contact your system administrator."

I navigated to the folder and saw that the Setup folder was not there.  I did hit retry several times and got the message.  I cancelled the install and tried to launch Revit.

It had a series of popup messages:

  • Failed to initialize the add-in "CollaborateDB" because the assembly "" does note exist.

  •  Failed to initialize the add-in "Collaborate" because the assembly "[TARGETDIR]Collaborate.dll does not exist.

  •  Failed to initialize the add-in "CollaborateBrowser" because the assembly "[TARGETDIR]CollaborateBrowser.dll" does not exist.

  •  Failed to initialize the add-in "SkyscraperClientHostApplication" because the assembly "[TARGETDIR]SkyscraperCllientHost.dll" does not exist.

So I added the Support folder manually, retried the install.  It completed without complaint. I restarted Revit and it started up without error messages.

This post is just in case someone else has the same issue.  Be sure to add the Support folder manually and continue with installation.

Architect, Registered NC, VA, SC, & GA.
1,196 Views
2 Replies
Replies (2)
Message 2 of 3

i.dumitriu
Explorer
Explorer

Hello and thank you for sharing this with the community. Where is the Support folder supposed to be located?

 

 

0 Likes
Message 3 of 3

dbroad
Mentor
Mentor

C:\Program Files\Autodesk\Collaboration for Revit 2018\

I miswrote. It should have been "Setup" not "Support".

Architect, Registered NC, VA, SC, & GA.
0 Likes