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Revit 2018.3 projects crashing

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Anonymous
590 Aufrufe, 3 Antworten

Revit 2018.3 projects crashing

Hello,

I have multiple users, different offices, different project files that have had issues with Revit suddenly closing and/or crashing and the only consistent thread is that all of these projects are on BIM360 Teams. all team members are up to date with regards to the 2018.3 build (see attached) so I cannot find another reason for this occurring. Any thoughts on a potential solution to this?

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Kelsey.S
als Antwort auf: Anonymous

Hi @Anonymous ,

 

Are there any other patterns? When users are crashing are they receiving a particular error? This could help isolate the cause.

 

Also, it would be good to look at the journal files that capture the crashes and review the activity before the crash. "Exception" is a good word to search for in the journal file in regards to crashing. You can check for patterns among users.

 

Here is helpful resource to help with troubleshooting crashes. See: Troubleshooting Revit crashes

 

I would also recommend opening a support case  at our Contact Support page.

 

Please mark any posts that help with "Accept as Solution" and thanks.

 



Kelsey Skaug
Autodesk Technical Support
Nachricht 3 von 4
Kelsey.S
als Antwort auf: Kelsey.S

Hi @Anonymous, 

 

I am just checking back to see if my reply to your post is helpful regarding your question.

 

Please mark any posts that help with "Accept as Solution" and thanks.

 



Kelsey Skaug
Autodesk Technical Support
Nachricht 4 von 4
Anonymous
als Antwort auf: Kelsey.S

Kelsey,
I have accessed the journals to a number of machines and could not find any particular correlation.

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