Revit 2018.3.2 crash every 15-20 minutes

[proyectos]

In the office we have 5 computers running Revit 2018.3.2 and all of them Revit crash every 15 - 20 minutes(since they open Revit, a pop up appears when Revit crash ), this problem also occur while we were working on Revit 2018, we were force to work in those version since all of our clients works on 2018 and  2018.3.2, this problem don’t occur on Revit 2017 nor Revit 2019, only in 2018.

Revit 2018 ErrorRevit 2018 Error Report Details

[Anonymous]

Everyone needs to be using the same version of Revit.  Just having 2018 only and someone else on 2018.3.2 doesn't work.  Everyone needs to be updated to 2018.3.2.

Also make sure that everyone is accessing the Central model the same way... such as J:\proj#\project.rvt or \\server\projects\project.rvt  

If people access differently then that can cause error messages/crashes as well.

[proyectos]

Hi @Anonymous, thanks for your reply...

This problem occurs:

• Opening large and small Revit files
• Starting Revit but not opening any file
• Working a Revit fie in BIM 360
• Working a Revit file in desktop

I don’t think the problem is associate with a central model or a specific corrupt file since in every scenario it crash.

Thanks in advanced.

Best Regards

[Anonymous]

What are your computer specs? (Processor, RAM, etc)

What is the size of your hard drive? How much space is available?

When was the last time the Temp folders were cleared out?

Is everyone on the same version? If not, that is priority to fix.

[proyectos]

Computer Specs:

• Ram: 16GB
• Intel Core i7 (7th Gen)
• Graphic Card: NVIDIA GTX 1050 Ti
• Hard Drive Size : 1TB (space available = 0.7 TB)
• Mother Board: H110M-H (Gygabyte) BIO Update: F2

Temp folders cleared out: every 7 days

Everyone is working on 2018.3.2

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[ennujozlagam]

Or maybe some 3rd party plugins or add-ins caused this issue? Maybe need to uninstall and check if these are the caused the issues and reinstall later. Just saying. Thanks

[proyectos]

Hi,

@ennujozlagam, thanks for replying, actually sound like a good idea, I'll try and i will tell you if it works

Thanks,

Best regards @ennujozlagam 

[Anonymous]

OOps!! So serious is it?? why is it occurring??

[proyectos]

Hi @ennujozlagam

I Uninstalled all  the plgins that i have in all Autodesk products, but the problem persist

I don't know what to do I think that I tried all the ways.

[proyectos]

@Anonymous

Yes it is

I don't know, I tried a lot of different things, and Revit 2018.3.2 still crashing.