Hi @Viveka_CD
How do I create these journal & NFO file so i can send it for you to help investigate what is the problem with my files?
Thank you.
Gelöst! Gehe zur Lösung
Hi @GDP_Acip
I've created a separate thread for your issue.
Please look forward to a private folder link to upload your files. I will include a collector utility that will extract the files we require for diagnosis.
Also, can you elaborate on what you are seeing? Can you confirm if you have the latest updates installed for your Revit version?
Let me know once you have uploaded your files and if you have additional questions.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
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You can also submit a ticket to Autodesk along with your model. You pay for support, might as well use it! ![]()
One of the issues I have found though are: Not everyone using the same version of Revit. 2018 and 2018.2 are not the same versions. The other is poor modeling practices. Check how many warnings are in the model and fix if there are quite a few.
Hi @GDP_Acip
I'm waiting to hear back from you if you've received the folder link and had a chance to upload your files?
I've also shared a collector utility with you, please extract files using this and upload the files for diagnosis.
Also, check your Revit for latest updates from your Desktop App. (you should be on Revit 2018.3.1)
I look forward to hearing from you.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
hi @Viveka_CD, sorry for not replying your respond. actually, i have review the mentioned file that get corrupted easily. That file was not properly organized, so many cad links, even imported 3d objects from another software & not forgetting thousands of warning. I will clear some of these problem trigger and if that does not work i will surely contact u again.
Thanks by the way.
Sure thing @Anonymous ![]()
No worries, thanks for responding!
Let me know how it goes and if you run into issues, I'll be happy to test this for you.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
@Anonymous wrote:
hi @Viveka_CD, sorry for not replying your respond. actually, i have review the mentioned file that get corrupted easily. That file was not properly organized, so many cad links, even imported 3d objects from another software & not forgetting thousands of warning. I will clear some of these problem trigger and if that does not work i will surely contact u again.
Thanks by the way.
Hi @Anonymous
I just wanted to follow up here, any progress on this issue?
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
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