Revit 2017. When closing a file Revit stops working

[cao]

Hi,

Recently we have an issue with Revit 2017.

When we close a .rvt or .rte file then Revit stops working and closes. If there are more than one file open in a session there is no opportunity for saving the changes of any file.

This doesn't happen with .rfa files.

We get this message:

Best regards,

Rafael

[DarrenP]

Not really much to go on since these are Windows error messages

Do you have the latest updates installed for Revit 2017?

[cao]

Yes, we installed the latest updates, we have 2017.2

3 of us in our office have the same problem.

[RDAOU]

I would assume a .rfa is relatively small to cause Windows to crash a software 

Question:

1. do you usuall have multiple sessions of Revit open when this happens?
2. did you try clear the %TEMP% folder and perform a windows clean-up?
3. are you sure you have enough memory physical/cash/random/virtual 
4. what kind of PC configuration/setup do you have
5. did you try save first then close

[cao]

1. I usually have only one session open, sometimes 2. I tried with one session and one project and also with project that didn't have any problem before.

2. I already did both

3. Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz

    RAM: 32 GB

    Hard disk: SSD 850 EVO 500GB. Free space 180GB

4. What do you mean about PC configuration/setup?

5. Yes. Actually after this issue started happening we save before closing the file.

It seems that everything started with a Windows updates, because everything has been working fine until the beginning of this year that we started having the same problem but not at the same time, weird.

Rafael