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REVIT 2017 Text over RDP

17 ANTWORTEN 17
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Nachricht 1 von 18
vanboon_cei
9921 Aufrufe, 17 Antworten

REVIT 2017 Text over RDP

Over a RDP session (remote desktop/vmware/etc.) we are finding that our text notes are jumbled/overlapped. This is not the same as the new REVIT 2017 text functionality that changes the text size/alignment. This does not occur when using PCOIP or a non-remote session.


Windows Remote Desktop=jumbled text/overlapped

VMWare Horizon via RDP=jumbled text/overlapped

VMWare Horizon via PCOIP=working fine

 

This also did not occur in REVIT 2015 over RDP.

 

Any suggestions?  We believe it is some graphic/display issue while using Remote Desktop Protocol.

17 ANTWORTEN 17
Nachricht 2 von 18
vanboon_cei
als Antwort auf: vanboon_cei

Some additional info:

Our text display fine on the screen. Titleblock looks good. Text looks good.

When we make a PDF or print directly, the text is jumbled (with exception of view titles &  sheet title)

 

Nachricht 3 von 18
alan.quinn
als Antwort auf: vanboon_cei

I understand your text is not appearing as expected via remote desktop sessions in Revit. I contacted our development team on this and they pointed me to the below link. It appears that this may be caused by the Remote Desktop host software and Microsoft has issued a Hotfix. Please see Microsoft Knowledge Base for a solution; KB2768741.

 

Visual elements are displayed incorrectly when you connect to a computer that is running Windows 7 or Windows Server 2008 R2 by using the Remote Desktop Protocol

 

https://support.microsoft.com/en-us/kb/2768741

 

I hope this helps and let me know if you have any follow up questions or comments. Thanks for posting.

 

 

Nachricht 4 von 18
alan.quinn
als Antwort auf: alan.quinn

I’m just following up on my last post dated September 26th and wondering if you had an opportunity to review my questions and/or suggestions. I’d like to help you resolve this issue as soon as possible, so please review my previous post at your earliest convenience. 


Thank you,

Nachricht 5 von 18
vanboon_cei
als Antwort auf: alan.quinn

Not resolved over RDP (Remote Desktop Protocol). Text scrambled over Windows Remote Desktop and Teamviewer.

Works fine over PCOIP (VMware Horizon).

 

Nachricht 6 von 18
GPnmulder
als Antwort auf: vanboon_cei

I just ran into the same problem over the weekend. This issue only occurs with 2017, not 2016-2014. It must be somehow related to the text changes of 2017 but I can't make sense of it.

 

As OP stated, the issue only occurs on printing. It appears to affects text only. In other words, schedules, tags, and labels in tbk are not affected.

 

Text displayed in Revit while working is not affected. As such, I do not believe the suggested hotfix will resolve the issue (MS specifically describes issue as 'visual elements are displayed incorrectly when you connect to a computer that is running Windows 7' and not to install hotfix if this is not your issue.

 

I tested using Windows RDP and Google Remote Desktop.

 

Nachricht 7 von 18
sureshchotrani
als Antwort auf: GPnmulder

Did you all tried updating Revit 2017, see the built no of Revit 2017 and check at https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

www.bim-3d-4d-5d.blogspot.com
www.bim-navisworks.blogspot.com
Twitter @SureshChotrani
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Nachricht 8 von 18
GPnmulder
als Antwort auf: sureshchotrani

Our office is all on 2017.1.1. I can't speak to whether this issue occurred on previous 2017 builds. Is there any reason to believe 2017.2 addresses this problem?

Nachricht 9 von 18
vanboon_cei
als Antwort auf: GPnmulder

I am on 2017.1. This has not resolved over RDP.

Nachricht 10 von 18
dplumb_BWBR
als Antwort auf: GPnmulder

Its also my understanding that you don't want to mix 2017.1 and .2 on a project

What Revit wants

 

 

Nachricht 11 von 18
GPnmulder
als Antwort auf: dplumb_BWBR

I can confirm that installing the Microsoft Hotfix does fix this issue (link in previous post from alan.quinn). This may be an issue isolated to W7 with Revit 2017, though I can't confirm personally.

Nachricht 12 von 18
jrichardsonERA
als Antwort auf: GPnmulder

On my end I was able to get the text to display properly after printing by lowing the resolution of the Remote desktop connection. Not ideal, but it lead me to a few new clues which got me to this thread. Hopefully the hotfix does it for me. Trying to get it from Microsoft right now, but not having any luck getting the download link emailed. Once I get my hands on it I can confirm the fix as well.

 

 

Nachricht 13 von 18
sureshchotrani
als Antwort auf: jrichardsonERA

Thanks @jrichardsonERA for confirming:)

www.bim-3d-4d-5d.blogspot.com
www.bim-navisworks.blogspot.com
Twitter @SureshChotrani
Give KUDOs if happy & accept solution if post provides solution
Nachricht 14 von 18
jrichardsonERA
als Antwort auf: jrichardsonERA

Confirmed! All of our machines are on SP2. Install the hotfix on the machines that we remote into and it fixed the issue. We can now print from Revit 2017 through remote desktop with good results. Thanks to those that helped me out with this.

Nachricht 15 von 18

Can anyone provide link to hotfix as I am still waiting for Microsoft to email with link to download hotfix. Thanks.

Nachricht 16 von 18
Anonymous
als Antwort auf: alan.quinn

I am having this exact problem with text printing off scale, only I am using a Windows 10 computer to connect remotely to another Windows 10 computer. Running Revit 2017.2. Does anyone know if there there any hotfixes for Windows 10? Thanks

Nachricht 17 von 18
bearsley
als Antwort auf: sureshchotrani

This font issue occurs thru RDT in Revit 2017.2.3.

Nachricht 18 von 18
Viveka_CD
als Antwort auf: bearsley

Hi @bearsley

 

Please see this article for Revit 2017, text issues on RDP

 

If you have a high-resolution monitor with a custom resolution, please reset the screen resolution to the default setting when you need to print.

Let me know if this helps resolve your issue.

 

Regards,

 

 

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