Revit (2017) Server Administrator is not available

[Anonymous]

Hi,

I have installed Revit Server on client's server and I keep getting "Revit Server Administrator is not available" message. I have double checked that prerequisites, permissions, services, ...,  and still same message.
2016 works fine on the same server.

Operating system is Windows Server 2012 R2.

I found this in Event Viewer:
Log Name:      Application
Source:        ASP.NET 4.0.30319.0
Date:          5/4/2016 2:53:05 AM
Event ID:      1310
Task Category: Web Event
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      WIN-43V84H4J9E3
Description:
Event code: 3008
Event message: A configuration error has occurred.
Event time: 5/4/2016 2:53:05 AM
Event time (UTC): 5/4/2016 9:53:05 AM
Event ID: 76d320fc0d634791abbb0117a6582bd1
Event sequence: 1
Event occurrence: 1
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/1/ROOT/AdminService2017-1-131068291852471273
    Trust level: Full
    Application Virtual Path: /AdminService2017
    Application Path: C:\Program Files\Autodesk\Revit Server 2017\Services\RevitServerAdminService\
    Machine name: WIN-43V84H4J9E3
 
Process information:
    Process ID: 660
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: ConfigurationErrorsException
    Exception message: Could not load file or assembly 'System.Data.SQLite.DLL' or one of its dependencies. The specified module could not be found.
   at System.Web.Configuration.CompilationSection.LoadAssemblyHelper(String assemblyName, Boolean starDirective)
   at System.Web.Configuration.CompilationSection.LoadAllAssembliesFromAppDomainBinDirectory()
   at System.Web.Configuration.CompilationSection.LoadAssembly(AssemblyInfo ai)
   
   
Any thoughts?

[Chad-Smith]

I have just installed 2017 onto two machines, each running 2015 & 2016, and I am getting the same as in this thread on both machines.

The log file indicates an issue with the SQLite.DLL file being missing.

Is there something wrong with the 2017 version?

[Anonymous]

I have overwritten DLLs with the ones found on the link below - services are now available, Administrator still not...

https://www.nuget.org/packages/System.Data.SQLite.Core/

[Darin.Green]

We also have a user with the same issue. 2014, 2015, and 2016 are all working fine. However, the 2017 install is having the same issue as you "Could not load file or assembly 'SystemData.SQLite.DLL' or one of its dependencies."

No one can access the Admin Site nor Accelerator via Revit.

[Darin.Green]

@Anonymous, From the Options menu of this thread, do you have an Escalate option? If so, escalate the issue to Autodesk Support.

[Anonymous]

@Darin.Green Sorry, I don't have that option, although I did "float this topic" and hope someone will pick it up...

[Chad-Smith]

@Anonymous, I've just done four more 2017 installs on existing servers which are running 2015 & 2016 fine, but 2017 has the issue outlined in this thread.

There must either be something wrong with the 2017 installer, or it has different requirements to past versions?

Can we please get some Autodesk input, or further requests for information which can help us debug this.

[Chad-Smith]

I've just done one more server with 2017, and this time it has worked.

After doing some comparisons between the servers which don't work, and the one which does, I cannot see any noticable differences.

1 out of 7 servers is not a very good hit rate, given the past versions are still working fine on these servers.

[Chad-Smith]

I've submitted this to Autodesk Support. Case Number 11801295.

I have asked they reply to this thread for all to benefit from.

[Lance.Coffey]

It sounds like you are running into the issue described in the following article:

Revit Server 2017 SQLite issue after install

Can you confirm that loading the Visual C++ Redist clears the issue (as described in the link above)?

[Chad-Smith]

Thanks Lance, that worked. Much appreciated.

The question of why this is missing now needs to be addressed. How come the 2017 install didn't install this prerequisite?

[Lance.Coffey]

Apparently the redistributable is frequently loaded for other programs (so this issue most commonly shows up when loading the 2017 version on a clean/new Windows install, and the redistributable (version) was a new requirement for the 2017 version.

This was logged with our developers and they are looking at addressing this in an update. (I've updated the article previously mentioned to include the incident logged with our devlopers, and as there are updates on the issue the article will be updated.)

[Anonymous]

Hi! For me re-registeration of ASP.NET was helpful.

There is 4.0.30319 version on my server, so i run command line with Admin permitions and typed in 

 %windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i

Well, if you dont know your current version of ASP.NET, you can type

 %windir%\Microsoft.NET\Framework\

right inside of your browser.