Revit 2017 Licensing Error 9

[ikocev]

Hi guys,

I am curious, does anyone have had the following issue and how did you solve the problem - "Revit 2017 Licensing Error 9"

I've been using Revit almost an year and never had this error before. It is strange that this error appears when I start

Revit 2017.2 or 2018, starting Revit 2016 does not lead to an error. 

Thank you!

[aRcHiTeCt.JM]

... hi @ikocev

... yes I had that problem in the past

... go here and follow instructions, it works for all versions

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

[ikocev]

It doesn't work for me.

Is there another way solving this?

[aRcHiTeCt.JM]

... sometimes the servers at autodesk are off line

... maybe you have to wait until tomorrow, or a couple of days

...  @Viveka_CD can help you go further

[ikocev]

Thank you, mate!

[ikocev]

Still doesn't work - I hope that @Viveka_CD can help me solve this. Thanks!

[Viveka_CD]

Thanks for the alert @aRcHiTeCt.JM

Hi @ikocev

Sorry to hear about the issue you are having.

As the first step, can you confirm if you have the latest updates installed for your Revit version?

To make sure that the issue you are seeing is not something already fixed in one of the product updates, I would suggest checking the Desktop App to see if there are any Revit updates available. For information on using the Desktop App see the following article: About the Autodesk Desktop App

Note: If you are not able to download updates through the Desktop App, the following article has information on downloading updates through the Autodesk Accounts page:

Install Updates, Add-ons, and Enhancements

Let me know if the updates fix your issue or else we can troubleshoot further.

Regards,

[ikocev]

Hi Viveka_CD,

Thank you for contacting  me. Currently I am using Revit 2017.2.3 version.

[ikocev]

Still having this issue though.

[Viveka_CD]

Hi @ikocev

Thanks for your response.

Good to know that you are on the latest build.

This error message occurs when the host ID the license has been locked does not match that of the system.

There are several possible reasons why the hostid might not match:

• Typing error while registering your serial number.
• The hostid of the system has changed (For example, due to replacing the Ethernet adapter).
• Trying to use the license file on a different machine. 

Verify that the Flexnet Licensing Service 64 is set to run as 'Automatic'

• Go to Windows Start Search and type in "Services.msc" (without quotation marks) and click enter.
• In the list of services go to Flexnet Services 64 and verify that it is running as 'Automatic'
• If it is not, right-click the service and select 'properties'. Here you can choose the startup mode as 'Automatic' and 'Start' the service if it isn't running altogether.
• Apply the hotfix and let me know if this works for you.

Looking forward to your reply update. You are welcome to share a journal file to test further.

Regards,

[ikocev]

Verified  that the Flexnet Licensing Service 64 is set to run as 'Automatic'

When I apply the hotfix I got this message - "no products installed" and the license error 9 is still running.

[Viveka_CD]

Hi @ikocev

Please try the below for me and let me know if this helps!

• If you are installing on Windows 10, please check that your product is compatible. 
  Software & Downloads 
• Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading) 
• Performing a Clean Uninstall

Regards,

[ikocev]

I am on Windows 10 and I use Revit for quite along time - no problems till now - the product is compatible.

Is it related that I installed Autocad 2019 - student version before couple of days - is it possible 

to have some license issues for my account due to this installed student version? 

But the strange thing is that my Revit 2016 works fine however - 2017, 2018, 2019 gets that license error 9. 

[Anonymous]

---

@ikocev wrote:

I am on Windows 10 and I use Revit for quite along time - no problems till now - the product is compatible.

Is it related that I installed Autocad 2019 - student version before couple of days - is it possible 

to have some license issues for my account due to this installed student version? 

But the strange thing is that my Revit 2016 works fine however - 2017, 2018, 2019 gets that license error 9. 

---

2016 was the last of the previous "non login" licensing...  2017 and 2018 you have to login with your Autodesk ID or you have to get your license from a license server.  Since you said you installed a student version of Autocad, close everything and verify that you are logged into the Desktop app with the Autodesk ID associated with your 2017/2018 licenses.  You may want to log off the app, restart the pc, then log back in afterwards and try to open Revit again.

If all else fails...you might try resetting Revit:

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/simplecontent/content/aut...

[ikocev]

Tried all that even resetting Revit but still no result - the error is still popping up. 

[Viveka_CD]

Hi @ikocev

I was in touch with a licensing expert and he has recommended the following steps:

Hey Viveka, for that particular issue I would reset the licensing components by removing the following files/folders:

-        C:\ProgramData\Autodesk\ADUT

-        C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data

-        C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data_backup.001

-        C:\ProgramData\Autodesk\CLM\LGS\<product key>\LGS.data

-        C:\Users\<user>\AppData\Roaming\Autodesk\ADUT

-        <C:\Users\<username>\AppData\Local\Autodesk\Web Services\LoginState.xml>

The other option would be to run as an admin

Let me know if the above helps resolve your issue.

Regards,

[ikocev]

Hello Viveca,

I removed all those suggested folders and the error is gone  but now I have another issue:

-it gives me options to sign in or to enter activation code 

1- when I choose sign in nothing happens just loading and it stuck to just loading

2-I can't see the activation code in my account - for revit 2017 is mentioned "no activation number just sign in"

so I am in a nowhere situation again.

[Viveka_CD]

Hi @ikocev

Can you post a screenshot of what you are seeing?

Did you try to launch as an Admin?

Regards,

[ikocev]

Yes I launch as an admin but this doesn't change the situation.

After many attempts to launch now I have only "run" option and "activate" - see attached.

[ikocev]

Hello Viveka,

I had problems with Revit 2017 license error 9 and today that problem is gone due to some unknown reason to me but my Revit 2016 version crashed though.

I have the following errors when the program is launched -  see attached. I tried to uninstall the version, reinstalled it back and now I can't update to R2 - please see the error in the attached screenshot.

Is there someone who can help me over a call? Obviously errors appear all the time so something is wrong and must be fixed. 

Thanks