Hi guys,
I am curious, does anyone have had the following issue and how did you solve the problem - "Revit 2017 Licensing Error 9"
I've been using Revit almost an year and never had this error before. It is strange that this error appears when I start
Revit 2017.2 or 2018, starting Revit 2016 does not lead to an error.
Thank you!
... hi @ikocev
... yes I had that problem in the past
... go here and follow instructions, it works for all versions
aRcHiTeCt.JM
REVIT EXPERT ELITE
➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ is it working for you ? ➪ ⇩ 'Accept as solution' ⇩ ⇦
... sometimes the servers at autodesk are off line
... maybe you have to wait until tomorrow, or a couple of days
... @Viveka_CD can help you go further
aRcHiTeCt.JM
REVIT EXPERT ELITE
➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ ➪ is it working for you ? ➪ ⇩ 'Accept as solution' ⇩ ⇦
Thanks for the alert @aRcHiTeCt.JM
Hi @ikocev
Sorry to hear about the issue you are having.
As the first step, can you confirm if you have the latest updates installed for your Revit version?
To make sure that the issue you are seeing is not something already fixed in one of the product updates, I would suggest checking the Desktop App to see if there are any Revit updates available. For information on using the Desktop App see the following article: About the Autodesk Desktop App
Note: If you are not able to download updates through the Desktop App, the following article has information on downloading updates through the Autodesk Accounts page:
Install Updates, Add-ons, and Enhancements
Let me know if the updates fix your issue or else we can troubleshoot further.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hi Viveka_CD,
Thank you for contacting me. Currently I am using Revit 2017.2.3 version.
Hi @ikocev
Thanks for your response.
Good to know that you are on the latest build.
This error message occurs when the host ID the license has been locked does not match that of the system.
There are several possible reasons why the hostid might not match:
Verify that the Flexnet Licensing Service 64 is set to run as 'Automatic'
Looking forward to your reply update. You are welcome to share a journal file to test further.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Verified that the Flexnet Licensing Service 64 is set to run as 'Automatic'
When I apply the hotfix I got this message - "no products installed" and the license error 9 is still running.
Hi @ikocev
Please try the below for me and let me know if this helps!
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
I am on Windows 10 and I use Revit for quite along time - no problems till now - the product is compatible.
Is it related that I installed Autocad 2019 - student version before couple of days - is it possible
to have some license issues for my account due to this installed student version?
But the strange thing is that my Revit 2016 works fine however - 2017, 2018, 2019 gets that license error 9.
@ikocev wrote:I am on Windows 10 and I use Revit for quite along time - no problems till now - the product is compatible.
Is it related that I installed Autocad 2019 - student version before couple of days - is it possible
to have some license issues for my account due to this installed student version?
But the strange thing is that my Revit 2016 works fine however - 2017, 2018, 2019 gets that license error 9.
2016 was the last of the previous "non login" licensing... 2017 and 2018 you have to login with your Autodesk ID or you have to get your license from a license server. Since you said you installed a student version of Autocad, close everything and verify that you are logged into the Desktop app with the Autodesk ID associated with your 2017/2018 licenses. You may want to log off the app, restart the pc, then log back in afterwards and try to open Revit again.
If all else fails...you might try resetting Revit:
Tried all that even resetting Revit but still no result - the error is still popping up.
Hi @ikocev
I was in touch with a licensing expert and he has recommended the following steps:
Hey Viveka, for that particular issue I would reset the licensing components by removing the following files/folders:
- C:\ProgramData\Autodesk\ADUT
- C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data
- C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data_backup.001
- C:\ProgramData\Autodesk\CLM\LGS\<product key>\LGS.data
- C:\Users\<user>\AppData\Roaming\Autodesk\ADUT
- <C:\Users\<username>\AppData\Local\Autodesk\Web Services\LoginState.xml>
The other option would be to run as an admin
Let me know if the above helps resolve your issue.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hello Viveca,
I removed all those suggested folders and the error is gone but now I have another issue:
-it gives me options to sign in or to enter activation code
1- when I choose sign in nothing happens just loading and it stuck to just loading
2-I can't see the activation code in my account - for revit 2017 is mentioned "no activation number just sign in"
so I am in a nowhere situation again.
Hi @ikocev
Can you post a screenshot of what you are seeing?
Did you try to launch as an Admin?
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Yes I launch as an admin but this doesn't change the situation.
After many attempts to launch now I have only "run" option and "activate" - see attached.
Hello Viveka,
I had problems with Revit 2017 license error 9 and today that problem is gone due to some unknown reason to me but my Revit 2016 version crashed though.
I have the following errors when the program is launched - see attached. I tried to uninstall the version, reinstalled it back and now I can't update to R2 - please see the error in the attached screenshot.
Is there someone who can help me over a call? Obviously errors appear all the time so something is wrong and must be fixed.
Thanks
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