Have a client that we just did a fresh install of Revit 2017 for. Revit crashes immediately when trying to run and gives the error Revit has stopped working with Kernelbase.dll being the faulting module.
Below is the full error report. Does anyone know of a resolution? I've been working with Autodesk since october for BDSP 2017 crashing issues with no fix. The only thing that has been working for me is profile rebuilds which i don't want to continue doing for 1 piece of software.
System is a Dell T3600 with Windows 7 Enterprise.
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EventType=APPCRASH
EventTime=131268068790277652
ReportType=2
Consent=1
UploadTime=131268068790687816
ReportIdentifier=2ff0c6a1-c790-11e6-933e-90b11c88cd89
IntegratorReportIdentifier=2ff0c6a0-c790-11e6-933e-90b11c88cd89
Response.BucketId=409942778
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Sig[0].Name=Application Name
Sig[0].Value=Revit.exe
Sig[1].Name=Application Version
Sig[1].Value=17.0.503.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5845ce3e
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.23572
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=57fd0696
Sig[6].Name=Exception Code
Sig[6].Value=c06d007e
Sig[7].Name=Exception Offset
Sig[7].Value=000000000001a06d
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=71f7
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=71f7ebf3b5b8214e642755d06b65036d
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=50d2
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=50d250c2a66d26b4420c2976a406bd61
UI[2]=C:\Program Files\Autodesk\Revit 2017\Revit.exe
UI[3]=Autodesk Revit has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Autodesk\Revit 2017\Revit.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\N-able Technologies\AVDefender\Signatures\AVC\AVC3_00565_051\avcuf64.dll
LoadedModule[5]=C:\Windows\system32\mfc140u.dll
LoadedModule[6]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[7]=C:\Windows\system32\msvcrt.dll
LoadedModule[8]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[9]=C:\Windows\system32\RPCRT4.dll
LoadedModule[10]=C:\Windows\system32\VCRUNTIME140.dll
LoadedModule[11]=C:\Windows\system32\api-ms-win-crt-runtime-l1-1-0.dll
LoadedModule[12]=C:\Windows\system32\ucrtbase.DLL
LoadedModule[13]=C:\Windows\system32\api-ms-win-core-timezone-l1-1-0.dll
LoadedModule[14]=C:\Windows\system32\api-ms-win-core-file-l2-1-0.dll
LoadedModule[15]=C:\Windows\system32\api-ms-win-core-localization-l1-2-0.dll
LoadedModule[16]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.dll
LoadedModule[17]=C:\Windows\system32\api-ms-win-core-processthreads-l1-1-1.dll
LoadedModule[18]=C:\Windows\system32\api-ms-win-core-file-l1-2-0.dll
LoadedModule[19]=C:\Windows\system32\api-ms-win-crt-string-l1-1-0.dll
LoadedModule[20]=C:\Windows\system32\api-ms-win-crt-heap-l1-1-0.dll
LoadedModule[21]=C:\Windows\system32\api-ms-win-crt-stdio-l1-1-0.dll
LoadedModule[22]=C:\Windows\system32\api-ms-win-crt-convert-l1-1-0.dll
LoadedModule[23]=C:\Windows\system32\api-ms-win-crt-utility-l1-1-0.dll
LoadedModule[24]=C:\Windows\system32\api-ms-win-crt-math-l1-1-0.dll
LoadedModule[25]=C:\Windows\system32\api-ms-win-crt-time-l1-1-0.dll
LoadedModule[26]=C:\Windows\system32\api-ms-win-crt-filesystem-l1-1-0.dll
LoadedModule[27]=C:\Windows\system32\api-ms-win-crt-multibyte-l1-1-0.dll
LoadedModule[28]=C:\Windows\system32\USER32.dll
LoadedModule[29]=C:\Windows\system32\GDI32.dll
LoadedModule[30]=C:\Windows\system32\LPK.dll
LoadedModule[31]=C:\Windows\system32\USP10.dll
LoadedModule[32]=C:\Windows\system32\ole32.dll
LoadedModule[33]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[34]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[35]=C:\Windows\system32\IMM32.dll
LoadedModule[36]=C:\Windows\system32\MSCTF.dll
LoadedModule[37]=C:\Windows\system32\UxTheme.dll
LoadedModule[38]=C:\Program Files\Autodesk\Revit 2017\Utility.dll
LoadedModule[39]=C:\Windows\system32\MSIMG32.dll
LoadedModule[40]=C:\Windows\system32\SHELL32.dll
LoadedModule[41]=C:\Windows\system32\MSVCP140.dll
LoadedModule[42]=C:\Windows\system32\api-ms-win-crt-locale-l1-1-0.dll
LoadedModule[43]=C:\Windows\system32\api-ms-win-crt-environment-l1-1-0.dll
LoadedModule[44]=C:\Program Files\Autodesk\Revit 2017\tbb.dll
LoadedModule[45]=C:\Windows\system32\MSVCP110.dll
LoadedModule[46]=C:\Windows\system32\MSVCR110.dll
LoadedModule[47]=C:\Program Files\Autodesk\Revit 2017\tbbmalloc.dll
LoadedModule[48]=C:\Program Files\Autodesk\Revit 2017\gdiplus.dll
LoadedModule[49]=C:\Windows\system32\WININET.dll
LoadedModule[50]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[51]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[52]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[53]=C:\Windows\system32\version.DLL
LoadedModule[54]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[55]=C:\Windows\system32\normaliz.DLL
LoadedModule[56]=C:\Windows\system32\iertutil.dll
LoadedModule[57]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[58]=C:\Windows\system32\USERENV.dll
LoadedModule[59]=C:\Windows\system32\profapi.dll
LoadedModule[60]=C:\Windows\system32\PSAPI.DLL
LoadedModule[61]=C:\Windows\system32\WSOCK32.dll
LoadedModule[62]=C:\Windows\system32\WS2_32.dll
LoadedModule[63]=C:\Windows\system32\NSI.dll
LoadedModule[64]=C:\Program Files\Autodesk\Revit 2017\dbghelp.dll
LoadedModule[65]=C:\Windows\system32\MPR.dll
LoadedModule[66]=C:\Program Files\Autodesk\Revit 2017\PlatformRuntime1.dll
LoadedModule[67]=C:\Program Files\Autodesk\Revit 2017\PlatformCore1.dll
LoadedModule[68]=C:\Program Files\Autodesk\Revit 2017\QtCore_Ad_4.dll
LoadedModule[69]=C:\Program Files\Autodesk\Revit 2017\DesktopMFC.dll
LoadedModule[70]=C:\Windows\system32\COMDLG32.dll
LoadedModule[71]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757\COMCTL32.dll
LoadedModule[72]=C:\Program Files\Autodesk\Revit 2017\sfl400asu.dll
LoadedModule[73]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[74]=C:\Program Files\Autodesk\Revit 2017\RWUXThemeSU2015.dll
LoadedModule[75]=C:\Program Files\Autodesk\Revit 2017\ot1000asu.dll
LoadedModule[76]=C:\Program Files\Autodesk\Revit 2017\vc14-re200l.dll
LoadedModule[77]=C:\Program Files\Autodesk\Revit 2017\og1100asu.dll
LoadedModule[78]=C:\Windows\system32\ODBC32.dll
LoadedModule[79]=C:\Program Files\Autodesk\Revit 2017\RevitDB.dll
LoadedModule[80]=C:\Program Files\Autodesk\Revit 2017\Interface.dll
LoadedModule[81]=C:\Program Files\Autodesk\Revit 2017\Graphics.dll
LoadedModule[82]=C:\Program Files\Autodesk\Revit 2017\PointCloudAccess.dll
LoadedModule[83]=C:\Program Files\Autodesk\Revit 2017\AdskRealityStudioHLAPI.dll
LoadedModule[84]=C:\Program Files\Autodesk\Revit 2017\AdskRcCommon.dll
LoadedModule[85]=C:\Program Files\Autodesk\Revit 2017\AdskRealityStudioEngine.dll
LoadedModule[86]=C:\Windows\system32\OPENGL32.dll
LoadedModule[87]=C:\Windows\system32\GLU32.dll
LoadedModule[88]=C:\Windows\system32\DDRAW.dll
LoadedModule[89]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[90]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[91]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[92]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[93]=C:\Windows\system32\dwmapi.dll
LoadedModule[94]=C:\Program Files\Autodesk\Revit 2017\AdskRealityStudioBaseAPI.dll
LoadedModule[95]=C:\Program Files\Autodesk\Revit 2017\AdskRcSpatialReference.dll
LoadedModule[96]=C:\Program Files\Autodesk\Revit 2017\AdskRcUtility.dll
LoadedModule[97]=C:\Program Files\Autodesk\Revit 2017\AdskRcConfig.dll
LoadedModule[98]=C:\Program Files\Autodesk\Revit 2017\xerces-ad-c_3.dll
LoadedModule[99]=C:\Program Files\Autodesk\Revit 2017\AdskRealityStudioFeatureExtraction.dll
LoadedModule[100]=C:\Program Files\Autodesk\Revit 2017\FeatureExtractionCore.dll
LoadedModule[101]=C:\Program Files\Autodesk\Revit 2017\ANN.dll
LoadedModule[102]=C:\Program Files\Autodesk\Revit 2017\TextEngine.dll
LoadedModule[103]=C:\Windows\system32\d2d1.dll
LoadedModule[104]=C:\Windows\system32\DWrite.dll
LoadedModule[105]=C:\Program Files\Autodesk\Revit 2017\GeomUtil.dll
LoadedModule[106]=C:\Program Files\Autodesk\Revit 2017\Picker.dll
LoadedModule[107]=C:\Program Files\Autodesk\Revit 2017\EcotectServices.dll
LoadedModule[108]=C:\Windows\system32\msi.dll
LoadedModule[109]=C:\Program Files\Autodesk\Revit 2017\EssentialsDB.dll
LoadedModule[110]=C:\Program Files\Autodesk\Revit 2017\AutoCam.dll
LoadedModule[111]=C:\Program Files\Autodesk\Revit 2017\APIDB.dll
LoadedModule[112]=C:\Program Files\Autodesk\Revit 2017\MC3.dll
LoadedModule[113]=C:\Windows\system32\WLDAP32.dll
LoadedModule[114]=C:\Windows\system32\Secur32.dll
LoadedModule[115]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[116]=C:\Program Files\Autodesk\Revit 2017\QtSolutions_MFCMigrationFramework_Ad_2.dll
LoadedModule[117]=C:\Program Files\Autodesk\Revit 2017\QtGui_Ad_4.dll
LoadedModule[118]=C:\Windows\system32\WINMM.dll
LoadedModule[119]=C:\Windows\system32\odbcint.dll
LoadedModule[120]=C:\Program Files (x86)\Print Audit Inc\Print Audit 6\Client\pa6wtrak64.dll
LoadedModule[121]=C:\Program Files\Autodesk\Revit 2017\en-US\Revit.DLL
LoadedModule[122]=C:\Program Files\Autodesk\Revit 2017\BrandRes.dll
LoadedModule[123]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[124]=C:\Program Files\Autodesk\Revit 2017\GemDriverN.dll
LoadedModule[125]=C:\Program Files\Autodesk\Revit 2017\clmloader.dll
LoadedModule[126]=C:\Windows\system32\WINTRUST.dll
LoadedModule[127]=C:\Windows\system32\CRYPT32.dll
LoadedModule[128]=C:\Windows\system32\MSASN1.dll
LoadedModule[129]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[130]=C:\Windows\system32\rsaenh.dll
LoadedModule[131]=C:\Windows\system32\imagehlp.dll
LoadedModule[132]=C:\Windows\system32\ncrypt.dll
LoadedModule[133]=C:\Windows\system32\bcrypt.dll
LoadedModule[134]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[135]=C:\Windows\system32\GPAPI.dll
LoadedModule[136]=C:\Windows\system32\cryptnet.dll
State[0].Key=Transport.DoneStage1
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ConsentKey=APPCRASH
AppName=Autodesk Revit
AppPath=C:\Program Files\Autodesk\Revit 2017\Revit.exe
Hi, Support!
I'm Judy, a Revit specialist. I see your Revit 2017 isn't working. I'll be happy to help troubleshoot, but I'll need some additional information from you. First, in what way is it not working? In other words, are you getting an error message, does the software just shut down and go away, or does it quit in the middle of a project? If you are getting an error message, can you please send a screenshot of the error?
What build of Revit 2017 is installed? You might try updating to the latest build, which is 2017.1.1 to see if that makes a difference.
If it does not, please send me a journal file from the affected computer(s) using the following procedure to ensure that only the relevant information is recorded in the journal:
Journal files can be found here:
Windows Vista, Windows 7, Windows 8: %LOCALAPPDATA%\Autodesk\Revit\<Product name and release>\Journals (NOTE: If you don’t see the AppData folder, you may need to check the Show Hidden Files and Folders button in the Control Panel.)
Please let me know if this helps. If you need more help, I'll be glad to continue helping until we have a solution.
Looking forward to hearing from you soon!
Best regards,
Judy Staicer
Hi Judy,
Thanks for the response. Please refer to ticket 12479165. This has been ongoing for almost 2 months with no resolution yet. All logs etc are attached to that case.
Also, that is literally the error that i receive on the splash screen for revit 2017 and kernelbase.dll is the faulting module
Hi, Kevin,
I can only imagine how frustrating this must be! Ironically, I did a screensharing session with another customer and our development team today where we found that the problem seemed to be caused by the Print Audit software (it's been incredibly difficult to troubleshoot, so I understand your frustration!). After that, one of the developers sent me the link to this forum thread because he found that you've got the same problem, which is affecting Revit, and apparently AutoCAD as well (I talked to Alex about this). I suggest uninstalling Print Audit and rebooting your machine; let me know if this works.
Although you may not be printing when the problems occur, it seems that the way Print Audit works in the background is having an adverse effect on other Revit processes.
Print Audit in combination with some Windows updates seems to be implicated. Please see this discussion on the Math forum for additional details about the Windows updates they found to be at issue.
Here's a discussion in the AUGI forums about a similar problem.
Finally, it looks as though the Print Audit 8 updates have addressed the problem where the software causes Revit to crash. I suggest testing after uninstalling your current Print Audit software to make sure that your software operates normally without Print Audit in the picture; if so, you might then try installing the latest version of Print Audit to test and see if there are any further problems or whether the patch has solved the problems.
Let me know what you find. I'll be looking forward to your reply.
Best,
Judy Staicer
Same issue unfortunately. Still kernelbase as the faulting module. Removed PA6 all together and removed any of the security updates that may of caused issues in the links you sent me.
Hi, Kevin,
Thanks for trying those suggestions, and sorry to hear that didn't help. The next step is to gather more troubleshooting information.
1. Is your software up to date? If not, please install the latest update, which is Revit 2017.1.1
2. What are the symptoms you're seeing? Are you getting an error message? If so, please send a screenshot of the message. Does the crash happen before or after you have opened a project?
3. Is this happening for all users or one user?
4. Did anything else change on your system(s) around the time when this problem began?
I'd like to have a look at some journal files which are often helpful in diagnosing problems like this.
Please collect journal files from the affected computer(s) using the following procedure to ensure that only the relevant information is recorded in the journal:
Journal files can be found here:
Windows Vista, Windows 7, Windows 8: %LOCALAPPDATA%\Autodesk\Revit\<Product name and release>\Journals (NOTE: If you don’t see the AppData folder, you may need to check the Show Hidden Files and Folders button in the Control Panel.)
Thanks, and I look forward to hearing from you soon.
Best,
Judy Staicer
Hi Judy,
I have the same problem,and i collected the journal file,would you please see if you can help me with that?
Sincerely,
Milad
Hi Judy,
I have the same problem,and i collected the journal file,would you please see if you can help me with that?
Sincerely,
Milad
has there been ANY progress to this? Same issues persist on a clean install and no AV.
Have you tried different profiles to see if the issue occurs on all profiles?
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