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Render in the cloud issue in revit 2017

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Anonymous
554 Aufrufe, 2 Antworten

Render in the cloud issue in revit 2017

Hello,

 

I have been using the render in cloud option, as a subscription user, since Revit 2014 and it has always worked fine. I have just tried to render in cloud in Revit 2017 (SP2) and I get the following error:

 

"A problem occured. The rendering service could not complete your request". 

 

Has anyone got this issue yet?

 

Thanks

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claudio.chaverri.sievert
als Antwort auf: Anonymous

Please check the following:

 

  1. Make sure, if you are using a firewall, that ports 80 and 443 are open.  Please turn them off in order to test if it works. Normally you can create a firewall inbound and outbound rule for enabling Revit.exe file to establish connection with the internet.
  2. Turn your Anti-virus off momentarily in order to check if it works
  3. Check if the network cables or connection is working properly
  4. Check if you are using in your filename the following characters "["and "]" (square brackets).  Remove them

On that particular date it could have been an outage with the service.  You can check and/or subscribe to our Health Dashboard, in order  to view the current status and upcoming maintenance schedule for the Autodesk Cloud Services.

 

The rendering engine was changed for Revit 2017 to improve it.

 

Claude

 

 



__________________________
Claus Chaverri-Sievert
Technical Support Specialist
San José, Costa Rica
www.autodesk.com

Nachricht 3 von 3
Fhinc
als Antwort auf: claudio.chaverri.sievert

I am having the same problem, I just downloaded Building Design Suite 2018 and am using Revit 2018, I have tired to render both a couple of my own projects as well as the sample project and keep getting the error:

"A Problwm Occurred

The Rendering Service Could Not Complete Your Request"

I have tired all of the above and pretty much everything I can find to do, I have even reloaded and repaired the files and still can't get it to work.

Please Help

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