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Refund request from client services

22 ANTWORTEN 22
Antworten
Nachricht 1 von 23
RobohoboRabbit
778 Aufrufe, 22 Antworten

Refund request from client services

Has anyone else had issues with Support , Since we asked for a refund its been 2 weeks and noone from autodesk is talking to us , maybe Support is down or something

22 ANTWORTEN 22
Nachricht 2 von 23
RobDraw
als Antwort auf: RobohoboRabbit

Maybe you should try a different way of contacting them...


Rob

Drafting is a breeze and Revit doesn't always work the way you think it should.
Nachricht 3 von 23
RobohoboRabbit
als Antwort auf: RobDraw

thanks rob any suggestions , we have called emailed , used Facebook linked-in , the next one is pigeon i think

Nachricht 4 von 23
RobDraw
als Antwort auf: RobohoboRabbit

You must be doing something wrong. They are usually pretty good with this type of stuff.


Rob

Drafting is a breeze and Revit doesn't always work the way you think it should.
Nachricht 5 von 23
RobohoboRabbit
als Antwort auf: RobDraw

the only thing i did wrong was prove there are issues in revit  and they cant fix them so i said ok if its not working i need my money back so i can get tekla, and they are ignoring me because there is a cost to the company . 

 

Nachricht 6 von 23
RobDraw
als Antwort auf: RobohoboRabbit

Aren't you the clever one?

 

Why didn't you use the 30 day trial to test it before you bought it?

 

Did you check the terms of your agreement to see if there are instructions for reimbursement if you are unsatisfied with the product?


Rob

Drafting is a breeze and Revit doesn't always work the way you think it should.
Nachricht 7 von 23
RobohoboRabbit
als Antwort auf: RobDraw

whats with the attitude - its not my fault your not clever enough

 

do you work for autodesk or even know what your talking about, because i can lecture on rebar  if you want to understand. WE CAN START WITH HOW IT DOSENT CONFORM THE THE BRITISH STANDARD BUT SAYS IT DOSE.

or we can go through the reason revit changes the bar sizes , i didnt know revit replaced the engineer .

how about the schedules being wrong , or maybe youd like a list of the problems with couplers.

 

you dont need to see if i know what im taking about 

if you work for auto desk or can get a phone call made happy to go through it all with you, if not then ...

 

 

Nachricht 8 von 23
RobDraw
als Antwort auf: RobohoboRabbit

30 days wasn't long enough for you to find out Revit would not work for you?

 

If I was considering switching to a new platform, you can bet your refund I would have made an informed decision before making the purchase.

 

Good luck!


Rob

Drafting is a breeze and Revit doesn't always work the way you think it should.
Nachricht 9 von 23
RobohoboRabbit
als Antwort auf: RobDraw

the trial woulnd have noting to do with this we have used autodesk with 20 years but they made changes to the program in 2018 2019 that has messed up the rebar , they asked for time to fix it and they were given a year , they still cant fix the issue but have the gaul to ask to be paid . 

if it dosent work thiats fine but stp saying it works

and again anyone and i mean anyone from autodesk can get involed in this conversion  and say im wrong , point us in the right direction,,,, do you see anyone...

 

Edited by
Discussion_Admin

Nachricht 10 von 23
Viveka_CD
als Antwort auf: RobohoboRabbit

Hi @RobohoboRabbit 

 

Sorry to hear about your experience.

 

Can you share the case number?  I can see if I can look into the case and get further help.

 

Thanks!

 

Nachricht 11 von 23
RobohoboRabbit
als Antwort auf: Viveka_CD

finallyyy someone from autodesk shows up 

14986634

 14966738

15016430

we have about 6 more that you keep ignoring so i dont see how these help, i open a case and striaght away you send an email clsing it, i have all the mails here . So why do you close them without talking to me.

Nachricht 12 von 23
RobDraw
als Antwort auf: RobohoboRabbit

Someone is helping you and throw them an attitude like they were the one responsible for your problems? In a public forum, too?

 

Brilliant!


Rob

Drafting is a breeze and Revit doesn't always work the way you think it should.
Nachricht 13 von 23
RobohoboRabbit
als Antwort auf: RobDraw

yes after too weeks of them ignoring us i have developed an attitude towards autodesk, people who cost me money annoy me, i have no problem with that , if they just do their job and manage the staff correctly someone should have called us by now , 

if im wrong why has it taken too weeks for that reply 

 

Nachricht 14 von 23
Viveka_CD
als Antwort auf: RobohoboRabbit

Hi @RobohoboRabbit 

 

I understand your frustration, there are several case numbers and assigned specialists working on these cases.

I can help to connect with these specialists, check their status and we will have to look at this case by case basis.

 

So to make things easier, let's start with the highest priority case and if you can provide specific details that will help me to push further when communicating with the assigned specialists.

 

Looking forward to hearing from you.

 

Thanks,

 

 

Nachricht 15 von 23
RobohoboRabbit
als Antwort auf: Viveka_CD

sorry but we have been trying to get someone to contact us with 2 weeks , i want to know why you waited until our  subscription ended ? and i had to kick off on the forums again.

 

Gav mc dermote was suppose to be dealing with the case but again ignored my emails untill now.

you have cost the company a lot of time a money but you refuse to speak about it.

 

What has been done with the last too weeks on this , i was told it was to get information , so can you tell me what information you got in that two weeks without speaking to me.  

why is no one from support in contact with us?

Nachricht 16 von 23
Viveka_CD
als Antwort auf: RobohoboRabbit

Hi @RobohoboRabbit 

 

I'm checking on Case #: 14986634

 

The details appear that you are requesting a refund, which Technical support does not have the ability to make a decision on or fulfill, it has been routed to the wrong channel. Let me get in touch with a senior manager to re-route this case to a dedicated resource that deals with refunds etc.

 

Regards,

 

Nachricht 17 von 23
RobohoboRabbit
als Antwort auf: Viveka_CD

why are we only finding this out now

Nachricht 18 von 23
RobohoboRabbit
als Antwort auf: RobohoboRabbit

again you have had two weeks , and me trying to contact you every day. So how is it only now you are saying noting has been done because someone didn't do there job correctly? id ask for a manager to call me but be asking for weeks

Nachricht 19 von 23
RobohoboRabbit
als Antwort auf: Viveka_CD

explain Gav McDermotts involment , he was suppose to be dealing with this two weeks ago. but has not done anything for us only ignore my emails

 

Nachricht 20 von 23
Viveka_CD
als Antwort auf: RobohoboRabbit

Hi @RobohoboRabbit 

 

Here's an update. I'm trying my best to help.

 

I've re-routed your case to client services Return Management, this is the e-store group that deals with refunds, which is the correct group. Your case is outside the scope of technical support, that deals with troubleshooting and not administrative.

 

Hopefully, someone from client services should get in touch with you!

 

Regards,

 

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