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Received this error message - fix please.

16 ANTWORTEN 16
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Nachricht 1 von 17
Sahay_R
598 Aufrufe, 16 Antworten

Received this error message - fix please.

While clicking on a linked model, one of the MEP guys received this error message. This happens when he is in any view.  When I replicated the situation on my machine, the file worked perfectly. That led me to think that his machine needed a Temp folder cleanup (it did!!). Now after the cleanup the problem persists.

 

unnamed (1).png

 

Why does this happen? And how can we fix it?


Rina Sahay
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Revit Architecture Certified Professional

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16 ANTWORTEN 16
Nachricht 2 von 17
Anonymous
als Antwort auf: Sahay_R

Does this only happen when he clicks on the linked file or when he starts to draw? 

 

Also, have you tried to turn off hardware acceleration in the options of Revit?

Nachricht 3 von 17
Sahay_R
als Antwort auf: Anonymous

When he clicks on the linked file. And this happens in all views.


Rina Sahay
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Revit Architecture Certified Professional

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Nachricht 4 von 17
Anonymous
als Antwort auf: Sahay_R

Go to the "R" in the top left-hand corner and then click on options in the right-hand corner. Once there graphics tab and turn off the hardware acceleration on his machine

Nachricht 5 von 17
Sahay_R
als Antwort auf: Anonymous

Hi @Anonymous. Didn't work. I have restarted his machine.


Rina Sahay
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Revit Architecture Certified Professional

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Nachricht 6 von 17
ToanDN
als Antwort auf: Sahay_R

Reinstall the videocard driver and if it doesn't help, reinstall DirectX.

Nachricht 7 von 17
Sahay_R
als Antwort auf: ToanDN

Update - he can work in the file, but things go crazy and the window shuts down when he clicks on the linked model.


Rina Sahay
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Revit Architecture Certified Professional

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Nachricht 8 von 17
Sahay_R
als Antwort auf: ToanDN

Graphics Card was reinstalled this morning. No difference.


Rina Sahay
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Revit Architecture Certified Professional

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If it solves your problem, please click Accept to enhance the Forum.
Nachricht 9 von 17
ToanDN
als Antwort auf: Sahay_R

What about DirectX?
Nachricht 10 von 17
Sahay_R
als Antwort auf: ToanDN

Current version

The DirectX diagnostics was run and it is working


Rina Sahay
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Revit Architecture Certified Professional

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If it solves your problem, please click Accept to enhance the Forum.
Nachricht 11 von 17
ToanDN
als Antwort auf: Sahay_R

It does not matter. Current version can be corrupted just like everything else. Re-install it.
Nachricht 12 von 17
Sahay_R
als Antwort auf: ToanDN

Asked IT. Let's see what they say.


Rina Sahay
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Revit Architecture Certified Professional

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Nachricht 13 von 17
Sahay_R
als Antwort auf: Sahay_R

They say it's fine. 


Rina Sahay
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Revit Architecture Certified Professional

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Nachricht 14 von 17
ennujozlagam
als Antwort auf: Sahay_R

Hello, have you try to install latest updates from Microsoft and autodesk and see if helps. Thanks




Remember : without the difficult times in your LIFE, you wouldn't be who you are today. Be grateful for the good and the bad. ANGER doesn't solve anything. It builds nothing, but it can destroy everything...
Please mark this response as "Accept as Solution" if it answers your question. Kudos gladly accepted.
Nachricht 15 von 17
Sahay_R
als Antwort auf: ennujozlagam

Thank you, @ennujozlagam. That machine is the same build as the machines that I work on. The file works well for me, not on this other machine.


Rina Sahay
Autodesk Expert Elite
Revit Architecture Certified Professional

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If it solves your problem, please click Accept to enhance the Forum.
Nachricht 16 von 17
ennujozlagam
als Antwort auf: Sahay_R

@Sahay_R have you solve your issue? the worse scenario approach is to uninstall and reinstall the Revit program. It could be some files are corrupted. it's only my suggestion. thanks





Remember : without the difficult times in your LIFE, you wouldn't be who you are today. Be grateful for the good and the bad. ANGER doesn't solve anything. It builds nothing, but it can destroy everything...
Please mark this response as "Accept as Solution" if it answers your question. Kudos gladly accepted.
Nachricht 17 von 17
Sahay_R
als Antwort auf: ennujozlagam

Thank you @ennujozlagam. Yes a complete reinstall was done. I haven't heard anything afterwards. No news is good news, I guess!


Rina Sahay
Autodesk Expert Elite
Revit Architecture Certified Professional

If you find my post interesting, feel free to give a Kudo.
If it solves your problem, please click Accept to enhance the Forum.

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