problems on content libraries when installing

[Anonymous]

Hello guys, I'm trying to install Revit 2019 educational, but in the installation are not downloaded all families and default templates of the program. I am attaching a screenshot of the installation home screen where an error icon appears next to "content libraries".

Already tried to uninstall and install the program and all components but it did not work, I also tried to install with antivirus and firewall turned off and the error persists. before formatting my pc I already used Revit 2019 perfectly, but now when I was installing again it happened. I have also tried to download the files directly from the Autodesk website but the libraries in Portuguese BR are not available, and when I try to download in English I also can not install.

Can anyone give me a light?

ps: it's a student version of Revit, can it be anything with my license?

[barthbradley · Accepted solution]

Read & follow the info here:

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

Also, they may already be on your computer. See this link on how to path "Places" to them: 

https://knowledge.autodesk.com/support/revit-products/learn-explore/caas/sfdcarticles/sfdcarticles/D...

[Anonymous]

It kinda worked for me, what I did was to download the 2019 files and extract them to the 2020 RVT folder on my pc because the 2020 files are not available in Portuguese. I think the main problem is connected to the fact that 2020 is still in beta, maybe that's why they have not liberated all versions of files in all languages. But thanks a lot for your fast answer to my tread.