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problem with render in cloud

11 ANTWORTEN 11
Antworten
Nachricht 1 von 12
Fhinc
961 Aufrufe, 11 Antworten

problem with render in cloud

I have updated to Revit 2018 from 2016 and now my render to the cloud isn't working, I keep getting the message:

A Problem Occurred 

The rendering service could not complete your request.

 

I have tried every fix that I have been able to come across so far but nothing seems to work, I have tried different files, and have tried using 2016 and I keep getting the same message

 

 

Please Help

11 ANTWORTEN 11
Nachricht 2 von 12
L.Maas
als Antwort auf: Fhinc

I do not know "every fix you tried".

 

Few thing you could try

-Maybe the service is/was down temporarily?

-See if a firewall or virus scanner is blocking connections.

-Check in your account that you have cloud credits.

-Create a support ticket in your account and see if Autodesk can check from their side.

 

Louis

EESignature

Please mention Revit version, especially when uploading Revit files.

Nachricht 3 von 12
Matt__W
als Antwort auf: Fhinc

@Fhinc please refer to this FAQ post in the A360 Rendering Forum.

 

I suspect you'll find an answer there.



Matt Wunch
Revit Subject Matter Expert/sUAS Pilot

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Nachricht 4 von 12
Jacob.westergaard
als Antwort auf: Fhinc

HI,

 

Thank you for taking your time to post this on the forum, 

 

As Matt mentioned I would also direct you towards that forum, if you don´t get any answers you are more than welcome to drop me a direct message and I´ll take a look at it, 

 

Best Regards,


Jacob Westergaard

Autodesk Premium Support Team
AEC Premium Support Services
Nachricht 5 von 12
Fhinc
als Antwort auf: Jacob.westergaard

Thanks

I will have a look in the forum and hopefully will figure out the problem.

 

Nachricht 6 von 12
Fhinc
als Antwort auf: Jacob.westergaard

I have tried all of these solutions and none of them seem to be the problem, not sure what else can be done

Nachricht 7 von 12
rmoore1
als Antwort auf: Fhinc

I have had this message come up before and to fix I logged out of Autodesk 360 and log back on

Nachricht 8 von 12
Fhinc
als Antwort auf: Jacob.westergaard

I am also getting this message when I go to the app store

We're Sorry

The server is unavailable or an error has occurred. Please refresh this page or try again later. We apologize for any inconvenience.
If the problem persists, please contact us at apps.customersupport@autodesk.com.

Nachricht 9 von 12
Fhinc
als Antwort auf: rmoore1

I have logged in and out, I have repaired and reinstalled, and have tried to look at my firewall and internet security and none of them seem to be the fix.

I have tired multiple files to get it to work both in 2018, and also tired in my 2016 copy but neither work.

Nachricht 10 von 12
Anonymous
als Antwort auf: L.Maas
Nachricht 11 von 12
Libei.Wang
als Antwort auf: Fhinc

Hi @Fhinc,

 

Do you have Revit Live 1.8.0 installed?  If that's the case, you need to update to 1.8.1 which has a fix for render in cloud problem.

 

You can get more information in this topic: https://forums.autodesk.com/t5/revit-live-forum/revit-live-1-8-is-not-compatible-with-cloud-renderin...

 

Thank you,

Libei


Libei Wang
Sr QA Analyst for 3ds Max
Nachricht 12 von 12
mclark
als Antwort auf: Libei.Wang

Thanks, appears to have solved the problem.

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