Printing problem - Select, Setup and Preview button not working

[Anonymous]

[Giosue.Garita]

Gentile Angela, 

Mi chiamo Giosuè, e sono un tecnico di Revit. Sarò lieto di aiutarla con il suo problema di stampa.  

La prego di rivedere gli articoli sottoelecanti, i quali potrebbero aiutarci a risolvere la problematica da Lei riscontrata. 

1) Print Drawing dialog: Preview button and Help button do nothing (Windows 10 Anniversary Update)

2) Revit: Print Preview does not open

La prego di farci sapere se il problema persiste dopo seguire le indicazioni fornite. Se io non dovessi ricevere nessuna comunicazione da parte sua entro 2 giorni lavorativi, il suo caso verrà chiuso. In ogni caso, potrà ancora pubblicare i suoi commenti e le sue domande in questo forum in qualsiasi momento.

[FGPerraudin]

Hi Angela,

I have had exactly the same issue using microsoft print to Pdf printer.

It is the interface between the Revit and the printer that is at fault.

Solutions are: uninstall/reinstall your printer or use another printer...

Try anyway to get the latest driver for your printer and reintal it...

I cannot see any other soltion that that, 

It worked for us.

Cheers,

François

[Anonymous]

Thanks all lot for your collaboration, I solved the problem by setting the default printer adobe pdf bye bye

[nathanm]

We solved the issue by un-installing the windows 10 default drivers for our default printer...used the OEM drivers. all buttons are working just fine.

[tna1994]

I'm having this issue in Revit 2018 with ALL of my printers. (pdf printers, XPS Document Writer, HP paper printers, Epson Paper printers....)   I've only had Revit 2 months and this is the first time I've tried to print.   And I need this printed ASAP.....

[Anonymous]

You don't actually have to mess with drivers or installing/uninstalling your printers to hotfix this issue.

As some have mentioned, this error exists somewhere between the Revit print dialogue and the selected printer. When the error arises, you simply have to change your selection to a working printer and then hit "ok". The print will be succesful (albeit probably with the wrong settings) afterwhich the locked buttons will work once again.

It can be incredibly annoying if the "wrong settings" consists of a multi-file .pdf print, in which case every single file will have to manually be "cancelled" in the PDF printer before being able to change the settings. 

The error has been there for years by the way - hopefully they'll figure it out at some point 🙂

[tna1994]

I appreciate the advice. I followed your instructions with my Bluebeam PDF
printer - worked like a charm. The first OK lead to nothing - no save
dialog, nothing. Then I hit print again and the print dialog box was a bit
different and the buttons WORKED! This was spot on! Got my PDF and am
good for the client meeting today. Thanks so much!!!

[Anonymous]

I'm glad it solved your issue. I spent countless hours before figuring out this relatively simple fix 🙂

If you don't mind, please feel free to "accept as solution", so that others can save their frustration too 😉