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Option Bar Dropdown Issue

18 ANTWORTEN 18
Antworten
Nachricht 1 von 19
chughes
1829 Aufrufe, 18 Antworten

Option Bar Dropdown Issue

Has anyone else encountered an issue where a dropdown menu is covering a portion of the Option Bar?  When it does, I am unable to access some of the options.  It stays in place when moving the Option Bar to the bottom.  This happens on all 3 workstations that I typically use.

 

2019-09-22 08_52_13-Window.png

 

2019-09-22 08_52_51-Window.png

 

It is persistent across projects, as well.

2019-09-22 09_00_25-Window.png

18 ANTWORTEN 18
Nachricht 2 von 19
chughes
als Antwort auf: chughes

Additional note: restarting Revit *sometimes* will correct the issue.  

 

2019-09-22 09_53_50-Window.png

Nachricht 3 von 19
barthbradley
als Antwort auf: chughes

Looks like you got yourself a new Ford.  

 

 

Nachricht 4 von 19
chughes
als Antwort auf: barthbradley

I've had if for a year now.  The custom demon eye headlights are new, though. :grinsendes_Gesicht:

Nachricht 5 von 19
Judy_S
als Antwort auf: chughes

Hi, chughes,

 

I'm Judy from Revit Technical Support. Thanks for posting those screenshots of the problem with your drop-down menus. It looks like it might be a video card issue, so a good place to start is to make sure your graphics card driver is up to date. If it is, you might try reinstalling it, as drivers can get corrupted over time.

 

Also, you can check System Requirements for Autodesk Revit to see whether your video card meets or exceeds the minimum requirements for Revit. 

 

Let me know if this helps, or if you need more help! 

Thank you!

 

Judy_S

 

 



Judy.S

Product Support Specialist, AEC

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Nachricht 6 von 19
chughes
als Antwort auf: Judy_S

Thanks Judy.  I am pretty diligent about maintaining drivers, and have double checked to confirm all are current.  There are two cards at play: (2) GTX 1060 6GB and (1) RTX 2070.

 

The issue is not active at the moment, but I will monitor and post back when it occurs again. 

 

Thanks again.

Nachricht 7 von 19
ennujozlagam
als Antwort auf: chughes

have you try to untick use hardware acceleration and see if helps. thanks





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Please mark this response as "Accept as Solution" if it answers your question. Kudos gladly accepted.
Nachricht 8 von 19
Judy_S
als Antwort auf: chughes

Hi, chughes,

 

The GeForce cards are gaming cards and are not certified for Revit. This is not to say they won't work, so for those of you who use GeForce cards and are happy with them, I'm not trying to say you shouldn't be using them! What I'm saying is that since these cards have not been tested with Revit, we don't know whether they will or won't deliver the graphics performance you expect in Revit; The Quadro cards are workstation cards and have been tested by the manufacturer, so we know these perform as expected. You can find a list of certified hardware here

 

I'd suggest turning off hardware acceleration as a test and seeing if you get different results. This will force Revit to use the Intel card on the motherboard. This is a test, not a long term solution; Revit needs a dedicated graphics card, as the motherboard card is handling the graphics for everything else (email, browsers, etc.).

 

Another thing you could try is to tell Revit to use the other GeForce card. See How to configure Autodesk software to use high-performance graphics for directions on how to switch which card Revit uses. You might get better performance with one or the other of the cards you have. 

 

Hope this helps!

 

Best,

 

Judy_S

 



Judy.S

Product Support Specialist, AEC

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Nachricht 9 von 19
RussellHolzinger
als Antwort auf: chughes

I'm having this issue too. Anyone find a solution?

Nachricht 10 von 19
Judy_S
als Antwort auf: chughes

@RussellHolzinger Thanks for participating in the Forums! Your issue could be due to different monitor resolution settings. Do you have multiple monitors? Try setting both monitors to use the same scaling and see if that makes a difference. Check out this article for more details. If that doesn't help, please log a support case with Technical Support and we'll be happy to help you out!



Judy.S

Product Support Specialist, AEC

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Nachricht 11 von 19
chughes
als Antwort auf: Judy_S

This is still an active issue for me.  It does not happen frequently and I cannot reproduce the issue predictably.  I have learned to live with it and occasionally restart Revit to correct the problem.

 

To reply to Judy, I have dual monitors on both of my workstations.  The office office has two monitors of equal size, equal scaling, and the same resolution.  The home office has two monitors of different sizes, same scaling, different resolution.  You may be on to something.  I don’t recall it happening at the office recently, but I know for a fact that it happened last night at home.  We may be a step closer to sorting this out.  I have been looking for an excuse to have dual 32" monitors at home. :strahlendes_Gesicht_mit_lächelnden_Augen:

Nachricht 12 von 19
RussellHolzinger
als Antwort auf: Judy_S

All 3 monitors are at the same scaling, 100%.

Nachricht 13 von 19
meilechTPVL4
als Antwort auf: chughes

same issue

Nachricht 14 von 19
cknitter
als Antwort auf: RussellHolzinger

Yes, I had the same issue today as a matter of fact. I just restarted Revit and it solved my issue.

Nachricht 15 von 19
cknitter
als Antwort auf: RussellHolzinger

Restart Revit
Nachricht 16 von 19
meilechTPVL4
als Antwort auf: cknitter

Thank you, it works.

However restarting Revit is not a solution.

This is a bug and the goal here is to get Autodesk to address it at some point

Nachricht 17 von 19
JaredFBJPDR
als Antwort auf: meilechTPVL4

Agreed, the old 'try turning it off and on again' method is always an option for these kinds of issues, but is far from ideal. This is the first time I've ran into this issue and frustration is definitely at an all time high for this one.
Nachricht 18 von 19
tcastroLUAYX
als Antwort auf: chughes

Same issue here.  Pulldown menu appears at random times - restarting Revit 2022 "fixes" it but it almost always comes back.  Autodesk needs to address this in the next update.

Nachricht 19 von 19
soren.rosberg
als Antwort auf: chughes

Having the same issue, and it's really annoying. Cant restart Revit all the time to "solve" the problem. 

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