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Not Receiving Email Notifications

15 ANTWORTEN 15
Antworten
Nachricht 1 von 16
PhilvK
717 Aufrufe, 15 Antworten

Not Receiving Email Notifications

I had this problem 3 years ago and never really received a solution. The problem went away but I am once again not receiving notifications to my posts when they are replied to. Is this something that is fixable?

 

The box saying email when someone replies is checked.

15 ANTWORTEN 15
Nachricht 2 von 16
HVAC-Novice
als Antwort auf: PhilvK

On my last thread I had the same problem. I just thought it was a fluke.... but seems to impact more members.

I also wasn't able to upload a family. 

Revit version: R2025.4
Nachricht 3 von 16
ToanDN
als Antwort auf: PhilvK

Are you using IE?
Nachricht 4 von 16
PhilvK
als Antwort auf: ToanDN

Yes. IE 11.

Nachricht 5 von 16
ToanDN
als Antwort auf: PhilvK

It's a known issue. Try Chrome or FF.
Nachricht 6 von 16
PhilvK
als Antwort auf: ToanDN

Thank you. I replied to this using Chrome - we'll see what happens.

 

On a side note, using Chrome speeds up my computer fan. Chrome seems to generate a lot of processing activity.

Nachricht 7 von 16
PhilvK
als Antwort auf: PhilvK

This reply was made using Chrome to see if I receive an email notification when someone replies to it. I am trying to see if using IE 11 is the reason I don't receive notification by email anymore. Could someone please reply to this?

Nachricht 8 von 16
RDAOU
als Antwort auf: PhilvK


@PhilvK wrote:

This reply was made using Chrome to see if I receive an email notification when someone replies to it. I am trying to see if using IE 11 is the reason I don't receive notification by email anymore. Could someone please reply to this?


Not sure it has to do with explorer, explorer isn't the engine which sends you notification. They go from the forum to your email...Check if they are going to a spam or junk folder. At one point my Samsung mail app was sorting out some emails to a different spam folder which I never noticed over 6 months lol. 

 

Check if you mail is synced with such apps.

 

YOUTUBE | BIM | COMPUTATIONAL DESIGN | PARAMETRIC DESIGN | GENERATIVE DESIGN | VISUAL PROGRAMMING
If you find this reply helpful kindly hit the LIKE BUTTON and if applicable please ACCEPT AS SOLUTION


Nachricht 9 von 16
PhilvK
als Antwort auf: RDAOU

Nothing going to junk mail. I just don't get the notifications anymore. Thank you for replying anyhow!

Nachricht 10 von 16
RDAOU
als Antwort auf: PhilvK

@PhilvK 

 

If you open your email folders you do not have any peculiar 2nd spam/junk folder? like Spambox or Spam or Junkbox?

Did you check any email filtering/sorting protocols which may be set on your end?

YOUTUBE | BIM | COMPUTATIONAL DESIGN | PARAMETRIC DESIGN | GENERATIVE DESIGN | VISUAL PROGRAMMING
If you find this reply helpful kindly hit the LIKE BUTTON and if applicable please ACCEPT AS SOLUTION


Nachricht 11 von 16
PhilvK
als Antwort auf: RDAOU

I have a Junk folder in Outlook that picks up stuff identified as spam / junk and displays it for deletion. It never has picked anything from Autodesk, in fact when I was receiving notifications, they went directly to my Inbox.

Nachricht 12 von 16
Anonymous
als Antwort auf: PhilvK

Not sure when your problems started again, but the email address the notifications come from changed back in October:

https://forums.autodesk.com/t5/community-announcements/forums-emailer-change/td-p/9104132

 

Is it possible that you have some firewall-level security setting in place that could be blocking these emails?

Or maybe for whatever reason your email address is blocked on Autodesk's end... guessing you checked the Notification Settings of your account?

Nachricht 13 von 16
HVAC-Novice
als Antwort auf: Anonymous

I get twice daily notifications from our IT spam software that let's me block or release the emails they filter out. none from this forum.

Revit version: R2025.4
Nachricht 14 von 16
PhilvK
als Antwort auf: Anonymous

Can you tell please where to look for Notification Settings?

Nachricht 15 von 16
TripleM-Dev.net
als Antwort auf: PhilvK

Here also, I don't receive any notifications.

 

Using Chrome on Win10 and Stock browser on Android.

No Mails in Junk folder.

 

Best regards, Michel

Nachricht 16 von 16
RDAOU
als Antwort auf: PhilvK

@PhilvK @TripleM-Dev.net 

 

They have confirmed that it is a known issue they are working on fixing...so you don't need to fiddle with any settings they are just fine :leicht_lächelndes_Gesicht: refer to the below post

 

https://forums.autodesk.com/t5/community-feedback/no-email-notification/td-p/9341904

 

 

YOUTUBE | BIM | COMPUTATIONAL DESIGN | PARAMETRIC DESIGN | GENERATIVE DESIGN | VISUAL PROGRAMMING
If you find this reply helpful kindly hit the LIKE BUTTON and if applicable please ACCEPT AS SOLUTION


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