Model on ACC is greyed out for team member

Model on ACC is greyed out for team member

eklund.rickard
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Message 1 of 5

Model on ACC is greyed out for team member

eklund.rickard
Contributor
Contributor

Hello
I have a problem where one team member can't access a model on ACC. The model is greyed out when trying to open it. She has the same setup and access as everybody else in the team. Anyone knows what could cause this?

eklundrickard_0-1727427071084.png

 

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4 Replies
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Message 2 of 5

edwin.prakoso
Advisor
Advisor

Hi,

 

Have you tried this suggestions?

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Workshared-cloud-m... 

Cheers,
Edwin Prakoso
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Message 3 of 5

eklund.rickard
Contributor
Contributor

Hello
Thank you for your response! Yes I have. Didn't do any difference though.

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Message 5 of 5

SteveKStafford
Mentor
Mentor

Have you tried clearing the Collaboration Cache for their PC?


Steve Stafford
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