Gelöst von loboarch. Gehe zur Lösung
Gelöst von loboarch. Gehe zur Lösung
Gelöst von Viveka_CD. Gehe zur Lösung
You are clear enough. It's time for me to be clear. For example: I typed "stair" in the box and it brought me to the correct page.
Hi @larry
This could be due to a virus scan program blocking the licensing module from loading.
Check if your system a virus program, then uninstall, restart and try accessing the help page again.
Let me know if this helps.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
@larry can you please attach the screenshot again?
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hi @larry
Sorry to hear that this issue persists.
What was your download method for Revit 2019? Did you install the utilities etc?
I'm waiting to hear feedback from the team on this - will update once I have any recommendations.
Thanks!
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hi @larry
Can you navigate to the help document manually?
C:\Autodesk\Autodesk_Revit_2019_English_Win_64bit_dlm\en-US\Documentation?
Also, can you confirm where you are located?
@loboarch can provide more feedback on this.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Please see screenshot. I have no folder "documentation", only "docs"
Hi @larry
Does Revit 2019 launch otherwise? Are you able to work on a project without any other issues?
Did you try disabling the antivirus/ firewall on your machine and see if that helps?
Can you try a repair of Revit and let me know if this helps resolve the issue and bring up the help doc?
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hi @larry
I was talking to someone on the team about our issue and they had a couple of suggestions:
1) Does anyone else in your environment have the same issue, i.e, the help doc not showing up through the application? if yes, then this could be related to a server issue or a firewall blocking the web server - Apache and depending on the help page you've requested it may ask the server to run a few extra modules to bring up the help document.
2) This looks like more of an IT issue, you need to verify that no other web servers are running and that port 80 is available.
3) When you selected the language did you specify UK or US English?
4) If nothing works then disable all firewall and antivirus programs before re-installing.
Looking forward to your reply update.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Can you also post your Revit ini to investigate?
Please try the below for me before the steps in the previous post:
Please check which language Revit 2019 is set to (check Revit 2019 launch icon within Target field) If you find that the language is ENG, then change it to ENU
Please see screenshot below:
Thanks and let me know if this resolves the issue.
Please select the Accept as Solution button if my post solves your issue or answers your question. Likes welcome!
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
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