Revit Architecture Forum
Welcome to Autodesk’s Revit Architecture Forums. Share your knowledge, ask questions, and explore popular Revit Architecture topics.
abbrechen
Suchergebnisse werden angezeigt für 
Anzeigen  nur  | Stattdessen suchen nach 
Meintest du: 

Lost my Help after 2019 upgrade - all I get is 404'd

24 ANTWORTEN 24
GELÖST
Antworten
Nachricht 1 von 25
larry
669 Aufrufe, 24 Antworten

Lost my Help after 2019 upgrade - all I get is 404'd

Here's what I get (see screenshot) -

 

CaptureH.JPG

24 ANTWORTEN 24
Nachricht 2 von 25
barthbradley
als Antwort auf: larry

404?!!! 

 

@ToanDNSmiley (zwinkernd)

 

 

Nachricht 3 von 25
ToanDN
als Antwort auf: larry

Nachricht 4 von 25
larry
als Antwort auf: barthbradley

Maybe I should be more clear. Every time I attempt a Help topic in the
search window, the screenshot is what I get in response.
-Sorry
Nachricht 5 von 25
ToanDN
als Antwort auf: larry

You are clear enough.  It's time for me to be clear.  For example: I typed "stair" in the box and it brought me to the correct page.

 

Capture.PNG

Nachricht 6 von 25
Viveka_CD
als Antwort auf: larry

Hi @larry

 

This could be due to a virus scan program blocking the licensing module from loading.

Check if your system a virus program, then uninstall, restart and try accessing the help page again.

 

Let me know if this helps.

 

Regards,

Nachricht 7 von 25
larry
als Antwort auf: ToanDN

Here's what I get when I type "stair" in the help box -




Nachricht 8 von 25
Viveka_CD
als Antwort auf: larry

@larry can you please attach the screenshot again?

 

Regards,

 

Nachricht 9 von 25
larry
als Antwort auf: Viveka_CD

The novice in me says Revit is calling the wrong url for help topics. I
went into Chrome and made sure Autodesk was a "trusted" site, still no luck
here.
Nachricht 10 von 25
larry
als Antwort auf: Viveka_CD

Can this just be a script in my Revit 2019 calling up the url of the help
files? It appears it's commanding "/view/RVT/2019/ENG". I don't see any
reference to "help" in my Revit.ini
Nachricht 11 von 25
Viveka_CD
als Antwort auf: larry

Hi @larry

 

Sorry to hear that this issue persists. 

 

What was your download method for Revit 2019? Did you install the utilities etc?

I'm waiting to hear feedback from the team on this - will update once I have any recommendations.

 

Thanks!

Nachricht 12 von 25
larry
als Antwort auf: Viveka_CD

Hi, thanks for keeping up on this.

I used "browser download" for this install. If you look into past issues, I
had a similar issue with my 2018 version of Revit Architecture. The
Autodesk tech spent quite a lot of time on that one, finally getting "help"
to work. I'm not quite sure what she did, she worked with a remote control
of my computer to do it. It worked fine after that.

I did open both 2018 and 2019 ini files to see if there was any noticeable
change she might have done, but I cannot see anything.

Thanks again. I do need to get this resolved. I've got to get back to
work...
Nachricht 13 von 25
Viveka_CD
als Antwort auf: larry

Hi @larry

 

Can you navigate to the help document manually? 

C:\Autodesk\Autodesk_Revit_2019_English_Win_64bit_dlm\en-US\Documentation?

 

Also, can you confirm where you are located? 

@loboarch can provide more feedback on this.

 

Regards,

 

Nachricht 14 von 25
larry
als Antwort auf: Viveka_CD

I have a "Docs" folder, but no "Documentation" folder.

here is screenshot -



Nachricht 15 von 25
larry
als Antwort auf: Viveka_CD

I am located at -

 

larry@damicoarchitects.com

 

thx

Nachricht 16 von 25
larry
als Antwort auf: Viveka_CD

Please see screenshot. I have no folder "documentation", only "docs"

 

 

Nachricht 17 von 25
Viveka_CD
als Antwort auf: larry

Hi @larry

 

Does Revit 2019 launch otherwise? Are you able to work on a project without any other issues?

 

Did you try disabling the antivirus/ firewall on your machine and see if that helps?

Can you try a repair of Revit and let me know if this helps resolve the issue and bring up the help doc?

 

Regards,

Nachricht 18 von 25
larry
als Antwort auf: Viveka_CD

I'll try that. thx


Nachricht 19 von 25
Viveka_CD
als Antwort auf: larry

 Hi @larry

 

I was talking to someone on the team about our issue and they had a couple of suggestions:

 

1) Does anyone else in your environment have the same issue, i.e, the help doc not showing up through the application? if yes, then this could be related to a server issue or a firewall blocking the web server - Apache  and depending on the help page you've requested it may ask the server to run a few extra modules to bring up the help document.

2) This looks like more of an IT issue, you need to verify that no other web servers are running and that port 80 is available.

3) When you selected the language did you specify UK or US English?

4) If nothing works then disable all firewall and antivirus programs before re-installing.

 

Looking forward to your reply update.

 

Regards,

Nachricht 20 von 25
Viveka_CD
als Antwort auf: larry

@larry

 

Can you also post your Revit ini to investigate?

 

Please try the below for me before the steps in the previous post:

Please check which language Revit 2019 is set to (check Revit 2019 launch icon within Target field) If you find that the language is ENG, then change it to ENU

 

Please see screenshot below:

Revit.exe language setting.JPG 

 

Thanks and let me know if this resolves the issue.

 

Please select the Accept as Solution button if my post solves your issue or answers your question. Likes welcome!

 

Regards,

Sie finden nicht, was Sie suchen? Fragen Sie die Community oder teilen Sie Ihr Wissen mit anderen.

In Foren veröffentlichen  

Autodesk Design & Make Report