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Load Autodesk Families won't open

12 ANTWORTEN 12
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Nachricht 1 von 13
tyler_oneilF6KAD
2321 Aufrufe, 12 Antworten

Load Autodesk Families won't open

Anyone have this issue before? Any time I try to open the Load Autodesk Families browser it gets stuck trying to open and stays on this blank screen.

Screenshot 2023-02-11 112602.png

12 ANTWORTEN 12
Nachricht 2 von 13
barthbradley
als Antwort auf: tyler_oneilF6KAD

Firewall? Disable Firewall and try again.  Does it work now? If so, it's related.  Go from there.  

Nachricht 3 von 13
tyler_oneilF6KAD
als Antwort auf: barthbradley

It was solved by renaming the CefCache folder to _CefCache, thanks

Nachricht 4 von 13
d.ahmed.LW
als Antwort auf: tyler_oneilF6KAD

Hey, mark your reply as solution and close the topic.
Nachricht 5 von 13
ToanDN
als Antwort auf: tyler_oneilF6KAD

1. Close Revit if it is running
2. Navigate to C:\Users\\AppData\Local\Autodesk\Revit\Autodesk
Revit 2023\CefCache
3. Rename the CefCache folder from CefCache to _CefCache
4. Restart Revit and try Load Autodesk Family again
Nachricht 6 von 13
ToanDN
als Antwort auf: tyler_oneilF6KAD

I didn't realize Autodesk put my response via email on hold for 2 days before releasing it.

 

ToanDN_0-1676311126126.png

 

Nachricht 7 von 13
richH5Z5C
als Antwort auf: tyler_oneilF6KAD

@ToanDN this fixed it for me too! Thank you!

Nachricht 8 von 13
mart6290
als Antwort auf: ToanDN

Hi, I was just wondering how do I locate the navigation tool to rename the CefCache ? I just recently came across the same issue within Revit when I clicked on the "Load Autodesk Family" I saw your solution but wasn't sure how find the navigate in order to find and change the tag. Thank you. 

Nachricht 9 von 13
mart6290
als Antwort auf: ToanDN

How do I locate the "Navigate to C:\Users\\AppData\Local\Autodesk\Revit\Autodesk
Revit 2023\CefCache" within my computer. I have the windows 11 just wondering what do I type in the search or what folder do i look for within my computer. Thank you
Nachricht 10 von 13
ToanDN
als Antwort auf: mart6290

Go there using your windows 11's file explorer.

Nachricht 11 von 13
mart6290
als Antwort auf: ToanDN

I did as you have instructed, however, I still am not quite sure where to located things. Could you just list out a step by step starting from the file explorer part? I hate to keep bothering you, but I'm not very good with knowing how to edit things, it would be helpful to know a step by step. I would appreciate it if you could. Thank you. 

Nachricht 12 von 13
richH5Z5C
als Antwort auf: mart6290

You might need to "show hidden files" in Windows File Explorer - https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9...

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Nachricht 13 von 13
jaalfase
als Antwort auf: mart6290

i finallyyyyy found out how . you need to open a revit file like normal, then go to file (top left) and press "options" after that you go to  "cloud model" then select "browse" after that a window where some files will come up and one will be labeled "Autodesk Revit 2025" press that one then on the bottom of the window you will see "file name" and it will have something like C: User/bala bla bla (ill attach pics) copy this and go to your file explorer and select Windows C: (drive), it will allow you to search the drive on the top right of the screen and just  paste that file name in the bar, after that it will load the file "Autodesk 2025" press it and you will find a file name "CefCache" just rename it to "_CefCache" as you would normally rename a file. you will have needed to close revit so it can allow you to rename the file btwThis i the file name you need to copyThis i the file name you need to copygo here in file explorer and paste the file name to the top right corner where it says search C: drivego here in file explorer and paste the file name to the top right corner where it says search C: drive

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