I am trialing Revit alongside a project for my company, and this week when I tried to sign in I have an 'Licensing Error'. This is followed by a dialogue reading 'Licensing System Error 9' but if i click a different option (sign in, product key etc.) I might get 'Licensing System Error 1 5'.
I have been through the trouble shooting suggestions and also reinstalled the system, still no luck.
Hi @Anonymous
I see that you are a new visitor. Welcome to the Autodesk community.![]()
Please try the solutions found in the following articles.
Please select the Accept as Solution button if my post solves your issue or answers your question. Kudos welcome!
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hi Vivenka.
Managed to find the time to go through a clean uninstall-reinstall today, including the Microsoft fix-it tool and deleting anything with the word 'autodesk' associated' Have also been through the solution for Licensing Error 9.
Neither have worked to date.
Would have really liked this trial to work, was intended to test the potential of revit in parallel to a 2D drafting of a project so we can assess the potential in my architecture practice.
Hi @Anonymous
Thanks for getting back.Sorry to hear that the solutions did not help with your issue.
Can you check if your system requirements and hardware recommendations are suitable for running the software?
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hi @Anonymous
It's been a while and I just wanted to follow up here, any progress on this issue? Do you seek more assistance on this issue?
If you do , please send me a journal file from the affected computer(s) using the following procedure to ensure that only the relevant information is recorded in the journal:
Looking foward to hearing from you.
Regards,
Viveka CD
Designated Specialist - AEC, AR/VR Research
Autodesk playlists| Find Recommended Hardware| System requirements for Revit products| Contact Autodesk Support| Autodesk Virtual Agent| Browse Revit Ideas| Revit Tips/Tricks| Revit Help| Revit Books
Hi @Viveka_CD ,
I am facing same issue with Revit 2018 from a couple of days.
I get the licensing System Error 9 when opening Revit on one of the PCs. We have done a reinstallation and also tried the solutions on the below link, it did not work.
i am attaching Journal files for your reference.
Regards
Karan
You can get more poignant responses over in the Installation and Licensing forum.
Hi Rob,
Thank you for the suggestion. The issue is fixed already.
Many regards
Karan
@RobDraw wrote:You can get more poignant responses over in the Installation and Licensing forum.
Since you came here for a solution. Posting the one that worked for you would be the polite thing to do in case someone else is looking for a solution.
Hi Rob,
for me it was the UAC (user access control), I logged in as admin and it worked like a charm.
Hope this solution may help others.
Regards
Karan
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