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license for the sharing service has expired

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spagnuolo.giulia
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license for the sharing service has expired

I have a license for students, I installed Revit2017 but I can not make the energy simulation as a notification saying "you do not have dell 'access to this service. The license for the sharing service has expired."
They are enrolled in Autodesk susbriction, but this does not solve the problem. Probably my subscrition for web services has expired. Autodesk entering my personal account seems to have everything in order. I do not understand what happens. I ask please let concrete help
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You better contact Customer Service for that... Here you may find only other users and some experts providing help.

 

Sign in to the autodesk website and from there contact CS

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