KERNELBASE.dll fault on program launch

[Anonymous]

Hi, since Revit updated this morning to 2018.3.1.2 I will not launch.

This is the error log from event viewer:

Faulting application name: Revit.exe, version: 18.3.1.2, time stamp: 0x5addf769
Faulting module name: KERNELBASE.dll, version: 10.0.16299.402, time stamp: 0xde35406a
Exception code: 0xc06d007e
Fault offset: 0x0000000000014008
Faulting process ID: 0x128c
Faulting application start time: 0x01d3df166a9cd162
Faulting application path: C:\Program Files\Autodesk\Revit 2018\Revit.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 536b7720-483e-4bd3-ad25-04f65b63d0ab
Faulting package full name:
Faulting package-relative application ID:

I have uninstalled every Autodesk product on this workstation, bot via Autodesk uninstall and add/remove programs.

I have performed a clean uninstall and install of Revit 2018 with antivirus disabled.

So far, neither have resolved my issue.

However, I have installed Revit 2019 which works without issue, but this isn't a workable solution as I need to be in 2018 format.

Any help is much appreciated


Regards



Scott

[barthbradley]

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

...Graphics Driver? 

[Anonymous]

Thank you for the response, 
I have gone through those steps again and noticed that windows defender had enabled itself whilst I also have another antivirus. However, there has been no change forcing it to disable.

My graphics card and driver is:

AMD FirePro w4100
17.30.2951-171012a-319380C-RadeonProEnterprise (17.Q4)

This hasn't changed since install, I will try with the latest recommended version, which https://knowledge.autodesk.com/certified-graphics-hardware is linking to 18.Q1.1.

Cheers

Scott

[Anonymous]

Hi,

To update, taking steps in the above post had no effect. the problem appears to lie with the most recent update to Revit, and even after clean uninstall, windows still claims that the update is present, therefore, upon reinstall, Revit cannot be correctly updated and this error results. 

As this is taking up office time with a previous release and updates planned regardless, I have decided to start updating to 2019 release as that works without issue.

Regards



Scott