We are having problems reinstalling Revit onto a Win7 Pro machine. The re-installation fails to go forward due to a failed Product Key #.
Background: our user required the addition of Navisworks onto his laptop, but instead of buying the software outright, we decide to deactivate his suite, move it to someone else, and laterally upgrade him to a suite that best fit his needs. To further complicate matters, we had to replace his current HD before assigning him the new Arch Engr Construction Collection suite. The new HD has a clean OS install using the same OS license # (as before). We assigned the machine the same name and its obviously kept the same MAC address.
Additional machine info:
Intel Core i7-2670QM 2.2GHz
16 Ram
SanDisk Ultra II 480Gb SSD
64 bit Win7Pro OS
NVidia GeForce GTX 560M
Onto this new drive we first installed the previous 2016 Bldg Design Suite Premium, before we deciding to move the license. We have already attempted three reinstalls. Before the last attempt, we uninstalled and cleared all Autodesk data from his Program Files folder, his user AppData folder, and the system registry. We thought this would allow for a fresh installation with no impediments. Yet we've continue to run into the same problem: failure to install due to a bad Product key.
Our next attempt was to go through Autodesk, deny him access to the new license, then once again uninstall the suite, and have Autodesk grant him access anew before proceeding with a new installation, but before we waste our time, I thought we'd try to hit the community for something we may have missed.
Any ideas?
Well, you've done good troubleshooting up to this point. Are you sure you used 00TI1 for the product key?
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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We tried the alternate prod. Key and that did not work. I am going attempt one more cleansing and go from there.
Thanks
Late Friday, the final attempt finally took. We decided to uninstall any and all Autodesk products, then go back in and clear the registry of any Autodesk entries -- the latter took a while. Then after a clean boot we went back and installed the new suite followed by the remainder of support software. That worked.
Thank you for the help.
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