I couldn't upate the latest version of any Autodesk product.

[Anonymous]

Hello everyone,

This happened to me for a while but now i cant bear it anymore. I could not upate the newest version of any Autodesk product.

I have tried update by Autodeck Decktop App but Red notice told me " An unexpected error has occurred. Server is unable to process this request. Please try again later" as the attechment screen-captured. I also download the uppate version by Brower but it turned " Install Failed. The uptate could not install because the expected product could not be located on your computer".

I am running with my project but this problem is stop me down. Sr for my any mistake English.

I am very please if you guys can help

[Luiscko]

If is is the case maybe you need to tried download directly and then install.Go to Manage Products and then go to updates products https://manage.autodesk.com

[Viveka_CD · Accepted solution]

Hi @Anonymous

Sorry to hear that you are having issues.

Please try the steps below and let me know if it helps resolve your issue:

To troubleshoot the issue, do the following:

1. Exit the Autodesk Desktop Application by right-clicking on the desktop application icon in the system tray, then selecting Exit.
2. Stop the AdAppMgr service.
3. Navigate to %programdata% > Autodesk (the ProgramData is a hidden folder).
4. Delete the SDS folder located there.
5. Restart the Autodesk Desktop Application.

If the issue persists do the following:

1. Uninstall Autodesk Desktop App.
2. Click Autodesk Desktop App to install the latest app.

I look forward to hearing from you.

Regards,

[Anonymous]

It work!!!

Thanks you very much for give me very detail instruction. 

You are angel to me. Wish the best for you.

[Viveka_CD]

Hi @Anonymous

I'm happy to hear that on Thursday morning!

Glad to know that this worked for you.

Let me know if you have additional questions!

Regards,