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HELP: trees shown as grey box

28 ANTWORTEN 28
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Nachricht 1 von 29
MSA-architects
3360 Aufrufe, 28 Antworten

HELP: trees shown as grey box

Help, 

Suddnely trees appear as grey boxes. 

Initially I thought it was a file corruption as I tried on different desktops, but this morning I have uninstalled and installed the whole software and the problem persists. Even on a new revit file.The most strange thing is that some of the tree families are shown correctly while others are not.

Any help will be much appreciated.

 

28 ANTWORTEN 28
Nachricht 2 von 29
Sahay_R
als Antwort auf: MSA-architects

Two things that come to mind - 

 

1) Check the level of display of your view - make sure that it is set to Fine

2) Edit the family. Select the geometry. Make sure that it is set to display at all levels of detail

 

Capture.PNG


Rina Sahay
Autodesk Expert Elite
Revit Architecture Certified Professional

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Nachricht 3 von 29
loboarch
als Antwort auf: MSA-architects

for some reason the Family can't find the RPC resource it is supposed to be using. Make sure you have access to the location the family is attempting to pull the RPC from, and make sure the RPC assets are actually there.

 

You mentioned you already re-installed, but it seems like all of the content is not being installed, or your RPC paths are going somewhere else for some reason?

 

You can also try reloading all of the families that are showing the boxes. If you have updated the path, this might fix the problem.



Jeff Hanson
Principal Content Experience Designer
Revit Help |
Nachricht 4 von 29
andrea.kikuchi
als Antwort auf: MSA-architects

@MSA-architects

 

Just checking in with you, were you able to resolve this issue with any of the solutions above? Please let us know, thanks!



Andrea K

Technical Support Specialist



If a reply solves your issue, please remember to click on "Accept as Solution". This will help other users looking to solve a similar issue. Thank you.
Nachricht 5 von 29
chrisplyler
als Antwort auf: andrea.kikuchi

What has happened to @Viveka_CD and where have you hidden her body?

Nachricht 6 von 29
andrea.kikuchi
als Antwort auf: chrisplyler

@chrisplyler, She is currently out of the office but will return soon! Glad to know she is missed elsewhere too! :leicht_lächelndes_Gesicht: 



Andrea K

Technical Support Specialist



If a reply solves your issue, please remember to click on "Accept as Solution". This will help other users looking to solve a similar issue. Thank you.
Nachricht 7 von 29
ToanDN
als Antwort auf: chrisplyler


@chrisplyler wrote:

What has happened to @Viveka_CD and where have you hidden her body?


Leave her alone until this cyber Monday, hyper Tuesday, and psycho week is over, at least.

Nachricht 8 von 29
Sahay_R
als Antwort auf: ToanDN

Aawww. Don't cry, @chrisplyler. She will be back!!


Rina Sahay
Autodesk Expert Elite
Revit Architecture Certified Professional

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Nachricht 9 von 29
chrisplyler
als Antwort auf: ToanDN


ToanDN wrote:

Leave her alone until this cyber Monday, hyper Tuesday, and psycho week is over, at least.


 

Sooooo... you think she is out shopping?

 

Any chance we can keep this Technical Support Specialist also? How awesome would it be to have TWO of them?

Nachricht 10 von 29
Sahay_R
als Antwort auf: chrisplyler

Actually no - she's on vacation. From US!!!


Rina Sahay
Autodesk Expert Elite
Revit Architecture Certified Professional

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Nachricht 11 von 29
chrisplyler
als Antwort auf: Sahay_R

We've got to keep tabs on these in-house forum spies you know. They might try to take over control of their own forums or something. Smiley (Zunge)

Nachricht 12 von 29
Sahay_R
als Antwort auf: chrisplyler

....we also need a concerted effort to be nice to the ones we like!

Smiley (überglücklich)


Rina Sahay
Autodesk Expert Elite
Revit Architecture Certified Professional

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Nachricht 13 von 29
chrisplyler
als Antwort auf: Sahay_R

I thought teasing and hazing was how we show our love and acceptance. No?

Nachricht 14 von 29
Sahay_R
als Antwort auf: chrisplyler

@chrisplyler I'm so glad you don't like me!

Smiley (überglücklich)


Rina Sahay
Autodesk Expert Elite
Revit Architecture Certified Professional

If you find my post interesting, feel free to give a Kudo.
If it solves your problem, please click Accept to enhance the Forum.
Nachricht 15 von 29
chrisplyler
als Antwort auf: Sahay_R

Are you kidding? You're one of my favorites. You've never felt teased by me?

Nachricht 16 von 29
Sahay_R
als Antwort auf: chrisplyler

Smiley (überglücklich)

Looks like I have a thicker hide than most!

Smiley (überglücklich)


Rina Sahay
Autodesk Expert Elite
Revit Architecture Certified Professional

If you find my post interesting, feel free to give a Kudo.
If it solves your problem, please click Accept to enhance the Forum.
Nachricht 17 von 29
Viveka_CD
als Antwort auf: Sahay_R

Hi there everyoneLachender Smiley

 

I missed you too and I'm back!! 

Nachricht 18 von 29
Viveka_CD
als Antwort auf: MSA-architects

Hi @MSA-architects

 

I'm checking back to see if you were able to resolve your issue and if you still needed more assistance from the community.

 

Glad to help.Please let us know.

 

Regards,

Nachricht 19 von 29
Sahay_R
als Antwort auf: Sahay_R

@Viveka_CD - just in time! I'd run out of tissue to give @chrisplyler!!!!


Rina Sahay
Autodesk Expert Elite
Revit Architecture Certified Professional

If you find my post interesting, feel free to give a Kudo.
If it solves your problem, please click Accept to enhance the Forum.
Nachricht 20 von 29
MSA-architects
als Antwort auf: Viveka_CD

Everything back to normal after installing ArchiVision dashboard

Thanks for asking!


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