Hi
I am trying to run energy analysis in Revit. I am able to generate the energy model through the energy optimization tab, but in GBS page my account is expired. I get the following notification:
"Your account has expired.
Note: access to your account may be permanently blocked after 60 days from the date of expiration(1/10/2117)"
Also, when I try to generate Insight I get following notification: "You do not currently have access to Insight360!"
I tried to follow solution proposed by this post:
Solution
1. Your account may be expired. If it is expired, renew your subscription to the product which has Autodesk Green Building Studio as a subscription benefit. If your account was purchased through the eStore, you can will see a message on the Green Building Studio web service which allows you to renew from there.
I have educational Revit licence which expires in December 2019
2. Try accessing your Green Building Studio account from a different computer. It is possible based on your past browser settings or choosing the “Remember My User ID” checkbox that you have a persistent cookie associated with your login. If you are able to login to Green Building Studio from a different computer, delete the Autodesk Green Building Studio cookie from your computer and repeat your login to Green Building Studio.
I've tried to follow this step, yet on another computer I get the same notification.
I really need help with this one I need to finish assignment!
Best Regards
Krzysztof
Gelöst! Gehe zur Lösung
Gelöst von john.vellek. Gehe zur Lösung
Hi @Anonymous,
I saw this answer on your other post too.
Please work through the following to resolve this error:
STEP 1: Forcing reactivation of the product
STEP 2 - Reset the license information
If the folder does not exist, create it.
Note: The <Product_Key> must match the product that is giving the error. For example, if you get the error with 3ds Max 2017 you need to use product key 128I1. This is true even if you installed from a suite.
Delete the LGS.data file, if it exists.
Add the following text to the text file:
_STANDALONE (or _NETWORK if the product uses a network license). The text must be all capital letters.
Save the file to the following folder:
C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017
Please select the Accept as Solution button if my post solves your issue or answers your question.
I'm replying to this message in 2020! I experienced exactly the same issue and all I needed to do was clearing my cache and cookies. It started working again right away.
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