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Error message while creating material

23 ANTWORTEN 23
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Nachricht 1 von 24
Anonymous
1038 Aufrufe, 23 Antworten

Error message while creating material

I keep getting this message "unrecoverable error has occurred" while creating material. Am using revit 18 and 17
23 ANTWORTEN 23
Nachricht 2 von 24
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

 

Welcome to the Autodesk community!

 

 Try one or more of the following steps:

Please select the Accept as Solution button if my post solves your issue or answers your question. Kudos welcome!

 

Regards,

 

Nachricht 3 von 24
angelica.rodriguez.3d
als Antwort auf: Anonymous

It might be a known error with the version of revit. Try getting the latest service pack or do a Audit to your file to make sure any corrupted data is deleted.

Nachricht 4 von 24
Anonymous
als Antwort auf: angelica.rodriguez.3d

I have download and install the update but still thesame. There are no corrupt files.
Nachricht 5 von 24
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

 

If you have Revit 2018, confirm that 2018.2 in the latest update. I hope you have that installed from your Autodesk Dekstop App.

 

Did you try disabling Hardware accelartion and see if that helped?

Go to "R" (Application Button) -> Options -> Graphics -> Hardware Acceleration -> Uncheck the box and click OK.

 

Please try to reinstall the Material Libraries by following the procedures on  How to uninstall and reinstall Autodesk Material Library.

 

Let me know if this helps reosolve the ssue.

 

Regards,

Nachricht 6 von 24
Anonymous
als Antwort auf: Viveka_CD

Thanks.Have carried  out all the listed possible solutions but am still getting the error message
Nachricht 7 von 24
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

 

Please share your journal file to investigate further.

 

Regards,

Nachricht 8 von 24
Anonymous
als Antwort auf: Viveka_CD

Attached is the screen short of the error message. Thanks 
Nachricht 9 von 24
Anonymous
als Antwort auf: Viveka_CD

thanks for the response, have done all listed solution, but still getting the error message.

Nachricht 10 von 24
Sahay_R
als Antwort auf: Anonymous

Does the Project give you the same error on a different machine?


Rina Sahay
Autodesk Expert Elite
Revit Architecture Certified Professional

If you find my post interesting, feel free to give a Kudo.
If it solves your problem, please click Accept to enhance the Forum.
Nachricht 11 von 24
Anonymous
als Antwort auf: Sahay_R

Have not try that. But what if it doesn't, what could be wrong with my laptop pls 
Nachricht 12 von 24
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

 

Can you please share your journal to investigate the issue?

 

Thanks,

Nachricht 13 von 24
Anonymous
als Antwort auf: Viveka_CD

Here is the attachment 
Nachricht 14 von 24
Sahay_R
als Antwort auf: Anonymous

@Anonymous One of the first steps to take in troubleshooting is to replicate the problem on another machine. Can you share the file?


Rina Sahay
Autodesk Expert Elite
Revit Architecture Certified Professional

If you find my post interesting, feel free to give a Kudo.
If it solves your problem, please click Accept to enhance the Forum.
Nachricht 15 von 24
Anonymous
als Antwort auf: Sahay_R

here is one of my files though i get the error message 
Nachricht 16 von 24
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

 

Unfortunately, I did not get your attachment.

 

Please see image below - scroll down when you reply to this post and click choose the file in attachments below

attachment.JPG

Let me know if you are able to attach the file or I can send you a private upload folder.

 

Looking forward to your reply update.

 

Regards,

Nachricht 17 von 24
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

 

I'm just checking back to see if you were able to upload the file.

 

I've also shared a private upload folder with you. Please let me know if are able to access this folder.

Looking forward to your reply update!

 

Regards,

Nachricht 18 von 24
Anonymous
als Antwort auf: Viveka_CD

Journal uploaded Thanks
Nachricht 19 von 24
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

 

Thanks for uploading your Revit file.

 

I will require your journal file as well. Please upload and let me know when you are done.

 

Regards,

Nachricht 20 von 24
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

 

I did not see your journal file in the shared folder. Please try uploading again and let me know. I can better investigate the cause of this behavior with a journal.

 

However, I was able to test your Revit model, and I was able to apply materials. Revit does not crash.So the model is all good. 

I was also able to find your Customer error reporting details (from the form you filled out when the crash occurred)

 

Can you try the below for me and see if this helps resolve the issue?

     1.Open Windows Explorer and browse to the folder with the name of your Revit installation:

  • Windows 7/8/10: C:\Users\%USERNAME%\AppData\Roaming\Autodesk\Revit 
     
    Note:  The AppData folder is a hidden folder. To show hidden folders, you will need to enable 'Show hidden files and folders from Windows Explorer. 
    To do this in Windows 7, follow the steps in the following article: 
    Show hidden files
  • 2.Within this folder, you should find a folder named "Autodesk Revit %PRODUCT VERSION%" rename this "Autodesk Revit %PRODUCT VERSION%_Backup"
  • 3.Start Revit and a new folder should be created.  If a file was corrupted within the folder, Revit may be able to then start with a new initialized user folder

Looking forward to your reply update.

 

Regards,

 

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