Corrupted Revit Project File

[mavarch]

how do I manually recover a file that says corrupt data?

[mavarch]

how do I manually recover a file that says corrupt data?

[Anonymous]

You can either try running Audit....or you can submit a ticket to Autodesk and attach the file...or....try opening a backup file.

[Anonymous]

You can either try running Audit....or you can submit a ticket to Autodesk and attach the file...or....try opening a backup file.

[mavarch]

how do I submit a ticket? the file is 100MB?

[mavarch]

how do I submit a ticket? the file is 100MB?

[David_W_Koch · Accepted solution]

If you are on Subscription, and are authorized to submit requests under that Subscription account, you can log into your account at https://accounts.autodesk.com/, choose the Management link at the top of the page, and then use the Support drop-down list at the top of the Management page and select the View my support cases link.  That will open a new tab that will allow you to create a new support case.

Indicate that you have a corrupt file that Audit did not fix.  The support person handling your request will provide directions for uploading your file to an FTP site.

[David_W_Koch · Accepted solution]

If you are on Subscription, and are authorized to submit requests under that Subscription account, you can log into your account at https://accounts.autodesk.com/, choose the Management link at the top of the page, and then use the Support drop-down list at the top of the Management page and select the View my support cases link.  That will open a new tab that will allow you to create a new support case.

Indicate that you have a corrupt file that Audit did not fix.  The support person handling your request will provide directions for uploading your file to an FTP site.

[Anonymous]

I tried this, but got partway through creating the ticket and got "Unable to Process Request
Concurrent requests limit exceeded.
To protect all customers from excessive usage and Denial of Service attacks, we limit the number of long-running requests that are processed at the same time by an organization. Your request has been denied because this limit has been exceeded by your organization. Please try your request again later. "

Which is, of course, bollocks. Now I can't even get back to the support page to get the phone number to call for my support contract! Please resond by email or PM ASAP. We need to get a ticket opened to have this corrupt file evaluated.

[Anonymous]

I tried this, but got partway through creating the ticket and got "Unable to Process Request
Concurrent requests limit exceeded.
To protect all customers from excessive usage and Denial of Service attacks, we limit the number of long-running requests that are processed at the same time by an organization. Your request has been denied because this limit has been exceeded by your organization. Please try your request again later. "

Which is, of course, bollocks. Now I can't even get back to the support page to get the phone number to call for my support contract! Please resond by email or PM ASAP. We need to get a ticket opened to have this corrupt file evaluated.

[Anonymous]

@Anonymous Who is your support contract through?  Autodesk or are you with PacifiCAD?  If you have issues you should contact one of them, not ask for immediate help on a public forum.

BTW, I am in CdA too...

[Anonymous]

@Anonymous Who is your support contract through?  Autodesk or are you with PacifiCAD?  If you have issues you should contact one of them, not ask for immediate help on a public forum.

BTW, I am in CdA too...