Corrupted Families

[jnheband]

Hello helpers,

We are in limbo on our project due to a serious bug. Service Packs, audits, purges, re-saves of our central file have not fixed this problem. We are using Revit 2015 and also have Revit 2014 installed on our stations.

We we trying to work with most of our familes and suddenly we are getting this message:

"A serious error has occurred. The current action has been cancelled. It is strongly recommended that you save your work in a new file before continuing. Would you like to save a recovery file?"

We get the above message when we right-click on a family.

"An unrecoverable error has occured. The program will now be terminated. All of your data has has been recently saved, so there is no need to create recovery files."

We get the above message when we right-click on a family in the project browser.

We are waiting on Autodesk for evaluation of our file, but we are anxious to get going. We have started reloading some families with success, but replacing all the corrupt families will take some time. Anyone know how this happened?

Thanks in advance for your reply.

[Jacob.westergaard · Accepted solution]

Hi,

Thank you for taking your time to write this in the forum, 

There are various reasons for file corruption, it's a general thing with all kinds of files. However, there are some areas that are more common than others, such as:

• Read/write failure to the storage media.
• Program crashes (especially when writing data to the RVT model).
• An add-in that modifies elements in ways not possible or desired through the normal UI.
• Untested operations or series of operations (e.g. cancelling a synchronize, or using the Undo command after synchronizing).

Throughout the lifespan of Revit 2015 we have 14 updates where each one of them contributes to a functioning product. So if you haven't already, I would check that every single user is running the latest version and this applies to all our products - the Autodesk Desktop App will notify you every time there's a new update - it will be the same for whatever release you may be using. 

Note: Updating will not correct already corrupt files. 

As to you specific file, if you want I would be more than happy to go through the file and correct whatever might cause conflict.  

I will just need you to confirm and I'll send you a link to a folder where you can upload your file. 

In any case let me know how you would like to proceed, and if you consider my responds sufficient enough, please mark it as a solution. 

Thanks again, have a great weekend, 

Best Regards,

Jacob Westergaard

Autodesk Product Support Team

Revit/CAD Specialist

[Anonymous]

Hello, I apologize to bring this back from the depths of dead hell, but we have the same problem starting today. first we got the same errors, we audited, purged, deleted all the cad files, same exact thing.

Model seemed alright, until we tried placing windows. all window families are corrupt. Revit says reloading the families might solve the problem , but honestly, going through hundreds of files is not what we want right now...

We would greatly appreciate the help.

Regards,

Viasucks.

[jdrews3955E]

I am having the same issue as well, except it is ever family in my project. 

[Jacob.westergaard]

Hi,

Thank you for letting me know,

You are more than welcome to share it via a download link, just send it to me via a direct message. 

Best Regards,

[Anonymous]

Hello,

Fortunately I have managed to pull it through and reload the corrupted families. The procedure was done as following:

Locate a corrupted family or more (consider the project can be opened beforehand) and export an HTML of all the error IDs of the families and corrupted elements.

Go into an old backup (in our case 1 month old) and reload all the corrupted families from there. It was quite a painstaking task, but it's worth it if you know what's at stake

If the project can't be opened, then the file would probably need to be sent to Autodesk for review.

Greatly appreciated/Tusind tak

[Anonymous]

After audit, Purge try saving the families out, when this process is occurring make not of the families overtime an error or warning message shows up, so that you can go back to search for the families and delete them out.

additionally try and force the application to recreate the issue then close it immediately and view the latest journal file, as this will help you identify at which point the issue occurred, and what family or element id caused the corruption.

In my experience most corrupted files issues happen with complex models, sync to central time, different OS versions in the same environment, poor model management or house keeping. and updates....updates are more important than you think, as different user with different updates can cause files to become corrupted, 

hope that helps