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Corrupt element in file. Can't audit file.

5 ANTWORTEN 5
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Nachricht 1 von 6
Anonymous
911 Aufrufe, 5 Antworten

Corrupt element in file. Can't audit file.

hello, i cant audit my file as its saying the file has elements missing and to contact Autodesk.   

5 ANTWORTEN 5
Nachricht 2 von 6
L.Maas
als Antwort auf: Anonymous

Your project has become corrupt. You probably have to go back to one of your backup files. Otherwise, when on subscription, create a support ticket in your account and see if Autodesk can have a look at your corrupted project file.

See also THIS link with reference to your message and the possible solutions.

Louis

EESignature

Please mention Revit version, especially when uploading Revit files.

Nachricht 3 von 6
Jacob.westergaard
als Antwort auf: Anonymous

Hi,

 

Thank you for taking your time to write this in the forum, 

 

There are various reasons for file corruption, it's a general thing with all kinds of files. However, there are some areas that are more common than others, such as:

 

  • Read/write failure to the storage media.
  • Program crashes (especially when writing data to the RVT model).
  • An add-in that modifies elements in ways not possible or desired through the normal UI.
  • Untested operations or series of operations (e.g. cancelling a synchronize, or using the Undo command after synchronizing).

Throughout the lifespan of Revit 2015 we have 14 updates where each one of them contributes to a functioning product. So if you haven't already, I would check that every single user is running the latest version and this applies to all our products - the Autodesk Desktop App will notify you every time there's a new update - it will be the same for whatever release you may be using. 

 

Note: Updating will not correct already corrupt files. 

 

As to you specific file, if you want I would be more than happy to go through the file and correct whatever might cause conflict.  

 

I will just need you to confirm and I'll send you a link to a folder where you can upload your file. 

In any case let me know how you would like to proceed, 

 

Thanks again, have a great week, 


Jacob Westergaard

Autodesk Premium Support Team
AEC Premium Support Services
Nachricht 4 von 6
sergetsvasman
als Antwort auf: Anonymous

Hi,

 

I have received a message saying "element 7377688 became corrupt at some time before this session" and now I can't open this specific file.  I don't have an audit button, so can't open the file any other way.  I would appreciate it if someone could give me some guidance?  I am running Revit LT 2015.

 

Thanks,

 

Serge

Nachricht 5 von 6
Jacob.westergaard
als Antwort auf: sergetsvasman

Hi,

 

Thank you for taking your time to post this on the forum,

 

I would be more than happy to run through it for you and outline what's wrong with it for you - you can send me a DL link via a private message.

 

Best Regards,


Jacob Westergaard

Autodesk Premium Support Team
AEC Premium Support Services
Nachricht 6 von 6
sergetsvasman
als Antwort auf: Jacob.westergaard

Hi Jacob,

I just sent you a link in a private message.

Please let me know if you didn't receive it?

Thanks,

Serge

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