Content library already installed

[Anonymous]

Hello everybody,

I try to reinstall Revit 2017 (student demo version) But it keeps telling me that the content library are already installed, which is not. (see image below)

I had an issue with the installation of revit with the content library, I tried to clean uninstall then reinstall it. Followed every steps that are in thes link : https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...
I also deleted manually every thing related to autodesk just to be sure. So I have nothing in my computer linked to revit. But it keeps telling me I have the content installed. Did anybody had the same issue before ? 

So now I am a bit lost, how can i get it ? Ca anyone help me with that ?

Thanks in advance.

Thomas

[ennujozlagam]

@Anonymous hello, check it HERE. hope it helps. thanks

[Anonymous]

Hello,

Yeah I also saw that link before getting in touch with the forum, it does not work neither.
That is very strange because i tried to reinstall everything, but as always when installing it tells me that i Have already the content library installled.
And when it's done I have all the revit software, but not the content library (see below)

[RDAOU]

Hi @Anonymous

1. did you clean up the registry?
2. did you install run any cleanup utility like Microsoft Cleanup Utility or IOBIT uninstaller?

[Anonymous]

Hello,

Yes as indicateded in one of the autodesk help page for clean uninstall I cleaned my register.
I also tried Microsoft clean up as you indicate, and just tried the IObit uninstall tool, There is no content library on my computer according to it. (see below) Relaunched the installation just to check : still telling me the content lib is installed. 

[RDAOU]

@Anonymous

Looking at your control panel "programs & features" you have Akamai Netsession client installed ... Means you have been trying to install directly from AUTODESK website. 

Instead, go to AUTODESK Virtual Agent website and download the 2 parts installation files from there. Extract and download (download should start automatically after extract is complete)

before you do that 

1. Uninstall the Akamai Netsession Client
2. clear the temp folder (type %TEMP% in Windows start menu search/run command bar... Then delete all what is in that folder)
3. disable any antivirus and firewall you have

[Anonymous]

Hello again, thanks for your efforts.

However, I have the same result as before, It still tells me that the content lib is installed... Which is not ( I made sure to repeat all the operations indicated the autodesk 'clean uninstall' help page before trying what you suggested in your last post.)
It might come from the computer which still thinks that the content lib is installed. Is there any other location on the computer I should check ? (I already have been checking the register)

[Anonymous · Accepted solution]

Hey Hey !

Update here ! 
Microsoft Fixit got it ! Now everything works fine for installation ! 

thanks for the help again.

[Anonymous]

Hey, ThomasGfr, how did you solve the problem for the content library have already installed. I suffer from the same problem as you, and I don't know what to do. Thank you!

[ennujozlagam]

download this LINK and run in your computer and see if helps. thanks