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Can't see cloud files from ACC after switching to 2024 version

3 ANTWORTEN 3
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hkNVD3S
290 Aufrufe, 3 Antworten

Can't see cloud files from ACC after switching to 2024 version

Hi, I work on a project where we use ACC as the online platform. Yesterday we updated all of the files from Revit 2023 to Revit 2024. When i try to open the cloud files in 2024, it says '0 projects' as seen below: 

hkNVD3S_0-1725532358801.png

When I try in 2023, everything looks normal and I can view my projects. 

What am I doing wrong? 

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Tom_Kunsman
als Antwort auf: hkNVD3S

Did you update the files using the Cloud update option in ACC?
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RSomppi
als Antwort auf: hkNVD3S

You need to upgrade the ACC project, not just the files within it.

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handjonathan
als Antwort auf: hkNVD3S

Hi @hkNVD3S 

Thanks a lot for posting your question to the forums!   Have the solutions suggested by @Tom_Kunsman @RSomppi helped with your issue?

We look forward to hearing back from you with more information so we can help you as a community! 



Jonathan Hand


Industry Community Manager | AEC (Architecture & Building)

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