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Autodesk Revit 2017 crashing

4 ANTWORTEN 4
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Nachricht 1 von 5
Anonymous
1087 Aufrufe, 4 Antworten

Autodesk Revit 2017 crashing

Hi,

 

We have installed Autodesk Revit 2017 on a Windows Server 2012 R2 Citrix environment for remote use by the users.

 

I am seeing the below crash in the event viewer quite regularly. Does anyone know why this is happening?

 

***************************************

 

Application: Revit.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
at Autodesk.Internal.Windows.SxSActivationContext.DeactivateActCtx(UInt32, UIntPtr)
at Autodesk.Internal.Windows.SxSActivationContext.Dispose(Boolean)
at Autodesk.Internal.Windows.SxSActivationContext.Finalize()

 

***************************************

 

 

Cheers,

David

 

4 ANTWORTEN 4
Nachricht 2 von 5
Viveka_CD
als Antwort auf: Anonymous

Hi @Anonymous

Can you confirm the version of your citrix product? We have a specific supported version for Revit 2017.

Nachricht 3 von 5
Anonymous
als Antwort auf: Viveka_CD

XenApp \ XenDesktop 7.12

Nachricht 4 von 5
Viveka_CD
als Antwort auf: Anonymous

 

Hi @Anonymous

With XenApp \ XenDesktop 7.12, It seems like your servers and client workstations exceed the minimum recommended (XenApp 6.5) hardware and software requirements, which is good to note.Smiley (fröhlich)

However, I recommend that you follow a certain workflow when using Revit in a citrix environment.

You might want to take a peek at the link HERE for Configuring Autodesk Revit for Citrix 

  • From the error message, - SEHException error occurs when both managed and unmanaged code (C++/CLI and standard C++) is used.
  • This exception pops up when the application is using a rather large amount of memory.
  • See 2017 Model Performance Technical Note   

The crash could be due to a number of reasons:

1) It is possible that there is a compatibility issue between the Revit clients and your Windows Server 2012. 

2) I suggest you run a system requirement check for Revit 2017 

3) It could be due to a Windows user profile corruption which can be fixed from following the steps at this LINK or there is a possibility of a missing registry key.

4) Try removing your linked files and see if you still continue to experience a crash.

5) Check the latest update for the affected release - update if the product is date.

6) Disable Revit add-ins

7) Perform a selective startup of Windows

8) Disable anti-virus protection

9) Update your graphics drivers 

Do let me know if you can resolve the issue, or we can proceed with generating a journal file to filter for potential errors.

 

Please mark this response as "Accept as Solution" if it answers your question to benefit other users seeking similar solutions. Kudos gladly accepted.

Nachricht 5 von 5
Anonymous
als Antwort auf: Anonymous

Thanks for your solution.

 

Can you help me with my case.

 

But Here in my case Two types of crash happens:

 

1. Even if i open an new file and close it - I receive a crash report like the attached image 1.

 

2. I am using a landscape plugin  - When opening a new document and even place a Tree using that plugin and press ESC.

It crashes., where as , I use the same plugin for Revit 2016 version which working fine.This crash happens only in Revit 2017.

 

It would be very helpful if anyone give me a solution to these above case.

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